Installation Manager

Curative HR LLC•Austin, TX

3d•Remote

About The Position

Curative is reimagining health insurance by eliminating out-of-pocket costs and making care truly accessible. The Installation Manager will support the installation of new and renewal business sales. This position is responsible for managing tasks from post-sale and continuing through for active clients. The Installation Manager will focus on completing set-up milestones, supporting group and broker escalations throughout the year.

Requirements

Possess the ability to adapt quickly in a fast-paced, ever-changing environment
Knowledge of state specific Health Plan Benefits
Detailed oriented with experience with CRM systems
Proficient in Microsoft Office Suite, Google Workspace and Adobe
Fluent in spoken and written English (Spanish bilingual -preferred but not required)
Possess excellent diplomacy and people skills.
3 years’ experience in Health Plan Sales, Benefit Counselling or Account Management
Excellent, professional verbal and written communication skills

Nice To Haves

Spanish bilingual

Responsibilities

Efficiently escalate and close group and member concerns and issues that are brought to our attention via the broker or group while tracking and trending such concerns and issues.
Providing support to the Account Executives throughout the implementation process including but not limited to:
Discovery to gather all new client implementation requirements.
Ensure that all parties are up to date on implementation status and have clear actions for the next check-in that are aligned with onboarding success.
Ensuring all group documents are completed accurately and received timely.
Supporting enrollment meetings both virtually and on site as a back up to the account executive as needed.
Updating group and broker information company client management systems
Additional enrollment, eligibility, and contracting support as needed
Serving as a subject matter expert for Curative Health Plan benefits, implementation processes and procedures.
Develop proficiency in ENav enrollment platform and EDI enrollments
Nurture long term relationships with internal and external stakeholders.

Benefits

Curative Health Plan (100% employer-covered medical premiums for you and 50% coverage for dependents on the base plan.)
$0 copays and $0 deductibles (with completion of our Baseline Visit )
Preventive and primary care built in
Mental health support (Rula, Televero, Two Chairs, Recovery Unplugged)
One-on-one care navigation
Chronic condition programs (diabetes, weight, hypertension)
Maternity and family planning support
24/7/365 Curative Telehealth
Pharmacy benefits
Comprehensive dental and vision coverage
Employer-provided life and disability coverage with additional supplemental options
Flexible spending accounts
Flexible work options: remote and in-person opportunities
Generous PTO policy plus 11 paid annual company holidays
401K for full-time employees
Generous Up to 8–12 weeks paid parental leave, based on role eligibility.