Installation Manager

Ferguson Enterprises • Portland, OR

13d • $5,693 - $12,403 • Onsite

About The Position

Ferguson is seeking an Installation Manager to join their operations team. The candidate will work at the Portland, OR location. The role involves providing leadership for customer-facing associates and branch functions, ensuring competent installation capacity to support sales, and implementing program tools and processes for program integrity. Ferguson, a Fortune 500 company, has approximately 36,000 associates across 1,700 locations and focuses on building better infrastructure, homes, and businesses by making complex projects simple, successful, and sustainable.

Requirements

• 3+ years experience preferred with duties in routing, scheduling, or appliance installation or 5+ years installing appliances as a lead.
• Demonstrated experience using standard hand tools, electric tools and motorized and/or manual lifting devices
• Continued focus on improving system efficiencies and business practices
• Excellent customer service skills a must
• Attention to detail, shown integrity and professionalism
• Proficiency in Microsoft Office: Excel, Word, PowerPoint and Outlook
• Strong interpersonal skills and ability to prioritize workload appropriately in order to balance multiple demands and meet timelines as required

Responsibilities

• Providing leadership for the organization's customer-facing associates and branch functions.
• Providing competent installation capacity to support the sales of finished goods.
• Ensuring that existing program tools and processes are consistently implemented to maintain program integrity.
• Direct Reports: 4 - 6 Installation Technicians
• Reports directly to the Regional Installation Manager
• Support outside sales and showroom consultants to help secure new business
• Work across multiple KOB’s – appliances and lighting
• Manages vendor relations regarding pricing and products
• Lead appliance install tech’s, delivery, and installation coordinator associates
• Leads outside contractors if project activities are sub-contracted
• Consult with associates and customers at job sites
• Perform quality checks on the installation work to ensure accurate installation practices are used
• Verify that all paperwork and documentation related to the installation is completed and accurate
• Manage installation related issues and provide solutions
• Plan, schedule, or coordinate project activities to meet timelines
• Direct or coordinate activities of project personnel
• Work with branch trainer and manager(s) to ensure delivery and install processes are maintained
• Participate in leadership meetings and represent associate concerns, policies and guidelines to the management team
• Conduct regular associate meetings
• Represent the organization to customers, associates and leadership as needed

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed