Installation Manager

Closets By Design Central Michigan•Brighton, MI

1d•$70,000 - $80,000•Onsite

About The Position

Closets by Design is a nationally recognized leader in custom closets and home organization systems. We design, manufacture, and install custom closets, home offices, garages, wall beds, media centers, and more. As our business continues to grow, we are hiring an experienced Installation Manager to lead our installation team and deliver exceptional customer experiences. We’re looking for a motivated, self‑directed Installation Manager with strong installation experience and excellent customer service skills. This leader will manage and develop Installers and Apprentices, drive process improvements, and uphold our Zero Service Culture—where customers feel supported, informed, and delighted at every step.

Requirements

2–4 years of experience in product installation (home improvement, building maintenance, appliance installation, kitchen/bath installation, closet/cabinet installation, etc.)
Proven leadership experience
Strong customer service background
Excellent communication and organizational skills
Ability to multitask in a fast‑paced environment
Functional computer skills, emphasis on Excel and proprietary CBDM system
Initiative, drive, and determination to meet goals

Responsibilities

Lead, manage, and develop Installers and Installer Apprentices
Schedule and oversee all installation and service projects
Provide technical and operational training for new and existing installers
Maintain high standards of customer service and communication
Resolve design challenges and customer concerns
Collaborate with Production, Sales, Engineering/Cutlist, and Coordination teams
Improve installation processes, reporting, communication, and workflow
Uphold company installation philosophy and Zero Service Culture
Oversee vehicle maintenance, organization, cleanliness, and safe driving expectations
Manage hiring, staffing needs, and payroll
Maintain strong computer literacy (Microsoft Office, CBDM)