Installation Field Technician

ROBERT MADDEN INDUSTRIES LTD•Austin, TX

About The Position

We are seeking an Installation Field Technician to support structured cabling installations and provide IT support in the Austin area. This role is ideal for someone hands-on, dependable, and looking to grow their career in IT infrastructure and field services. You will be responsible for installing, terminating, and testing computer cabling, as well as providing technical support for end-user devices and network connectivity.

Requirements

High school diploma or equivalent
Experience in cabling, low-voltage, or IT support (training considered)
Understanding of computer hardware and networking fundamentals
Ability to work on ladders, lift up to 50 lbs., and work in ceilings or tight spaces
Valid driver’s license and reliable transportation
Strong communication and customer service skills
Familiarity with help desk or desktop support environments
Knowledge of basic IP networking (DHCP, DNS, VLAN concepts)

Nice To Haves

CompTIA A+
Network+
cabling-related certifications

Responsibilities

Install, terminate, label, and test Cat5e/Cat6/Cat6a copper cabling
Install cable pathways including J-hooks, conduit, raceway, and cable trays
Perform basic testing and troubleshooting using cable testers
Install and support network equipment such as switches, patch panels, wall jacks, and racks
Follow TIA/EIA standards and company installation best practices
Maintain accurate documentation of cabling runs and site work
Provide desktop and laptop support (Windows and limited Mac)
Assist with device setup, imaging, and peripheral installation
Troubleshoot network connectivity issues (wired and wireless)
Support printers, VoIP phones, and basic A/V equipment
Escalate complex issues appropriately while documenting work performed
Travel to branches throughout Central and South Texas
Maintain tools, inventory, and company equipment
Follow safety procedures and maintain a professional on-site presence