Installation Coordinator (Edmonton South)

Trail Appliances Ltd.•Edmonton, AB

2d•Onsite

About The Position

As an Installation Coordinator, you will play a key role in ensuring a seamless customer experience by coordinating product installations and supporting our Costco partnership. Reporting to the Service Manager, you will be responsible for scheduling installations, handling customer inquiries, and working closely with sales teams to facilitate a smooth process. Additionally, you will manage Costco program documentation, ensure accurate invoicing, and oversee post-installation record-keeping.

Requirements

Proven success in a customer-focused work environment.
2+ years of experience in booking and/or client service, preferably in the service or retail industry.
Strong work ethic, punctuality, and attention to detail.
Ability to collaborate across departments to resolve issues effectively and promptly.
Excellent oral, written, and typing communication skills.

Responsibilities

Efficiently schedule product installations, verify charges, manage rescheduling, and collaborate with sales teams to address installation queries.
Pull necessary permits, maintain accurate records, and prepare detailed installer runs, including work orders, spec sheets, and required payments.
Handle customer inquiries, respond to install requests within 24 hours, and ensure customer concerns are addressed professionally.
Assist Sales Consultants with Costco paperwork, facilitate installation bookings, process invoices, and track completion certificates.
Generate reports, track installation data, and manage post-installation paperwork to ensure timely payments and order completion.