Installation Coordinator - Texas (Remote)

Allegion•Remote, Texas, TX

6d•Remote

About The Position

Allegion is seeking a highly organized, customer-focused, and operationally driven Installation Coordinator to support and scale Gatewise deployments. This role acts as a liaison between the sales team, onboarding team, approved vendors, and customers during installation and service execution. The position is responsible for ensuring projects progress smoothly from post-sale onboarding through deployment, maintaining strong communication, accountability, and customer confidence. While the role is largely operational and coordination-focused, it involves regular on-site engagement with vendors and customers. The ideal candidate possesses an understanding of access control systems and hardware, field operations, vendor coordination, and customer service. This position offers a flexible remote work arrangement with occasional on-site visits as needed.

Requirements

2+ years of field technician experience with access control installations and service
Hands-on experience with access control systems, low-voltage systems, multifamily operations, or related field environments
Strong organizational and communication skills with the ability to manage multiple active projects simultaneously
Professional, customer-focused communication style
Ability to build and maintain strong working relationships with vendors, contractors, and property management teams
Comfortable working independently in both office and field environments
Ability to travel regularly throughout your designated area (20%)
Valid driver’s license and clean driving record
Valid Access Control license in the designated area
Ability to pass a background check
Comfortable using CRM systems, ticketing platforms, and project coordination tools

Nice To Haves

Salesforce experience is a plus
A strong working knowledge of access control systems — including integration with gate operators, electronic strikes, and mag locks

Responsibilities

Function as a working supervisor for regional deployment activities, providing day-to-day direction, coordination, and oversight to field teams and vendor partners.
Responsible for the overall quality, quantity, and results of the regional installation team’s work, ensuring adherence to established precedents and practices.
Provide coaching, performance feedback, and quality checks on work progress for assigned deployment teams and vendor networks.
Analyze installation data and field information to identify trends, resolve on-going day-to-day problems, and improve operational workflows.
Use comprehensive knowledge of internal processes to integrate efforts with Sales, Onboarding, and Operations team, coordinating resources to achieve shared business objectives.
Coordinate installation scheduling and deployment readiness with customers, vendors, onboarding, and internal teams — the same applies to service cases.
Serve as a primary operational point of contact during project execution in your designated area (with additional areas added as experience grows).
Help ensure communities are prepared for successful installations: validate onboarding progress, prep work cases with assigned vendors, confirm sites meet Gatewise readiness standards, and verify proper completion.
Support and manage relationships with your area’s installation and service vendors throughout their projects.
Schedule, coordinate, and support service dispatches and escalation workflows in your designated area — including follow-up through each phase to ensure excellent installation and service outcomes.
Conduct onsite discovery walkthroughs, installation validations, and vendor support visits as needed.
Ensure regional managers, community managers, and property teams understand deployment expectations, timelines, and next steps once onboarding is complete or when service tickets are not progressing to standard.
Partner with Sales, Onboarding, and Operations/Support teams to improve operational workflows and customer experience, drawing on daily interaction with communities and vendors.
Contribute to the development of Gatewise’s client and preferred vendor networks, with a focus on your designated area and broader national opportunities.
Maintain thorough, timely notes and communications across all channels (email, phone, Salesforce, team meetings).
Act as the lead operational coordinator and working supervisor for installations, owning the full flow from initiation through completion, ensuring everything progresses smoothly.