Installation Coordinator

Johnson Controls•New Castle, DE

4d•$24 - $32•Onsite

About The Position

The Installation Coordinator works with both internal and external customers, Technicians, Sales, and the Materials team to facilitate the installation of JCI projects at our customers’ locations. This role involves coordinating and scheduling all installations from first customer contact to the closing out of the contract. The coordinator performs welcome calls to customers, ensures installation site readiness, and coordinates JCI technicians and subcontracted vendors using proprietary scheduling software. They also build job packets, supervise material delivery, update the Installation Backlog Tool, and process paperwork to ensure compliance with JCI's Zero Harm safety policy and timely closeout of installations. This position requires communication with multiple internal departments and collaboration with Sales, National Account teams, installers, sub-contractors, install managers, material handlers, and vendors regarding material shipments. This position sits in the office and is not remote.

Requirements

High School Degree or equivalent
At least 1 year of customer service experience.
Strong organizational skills.
Ability to communicate in a professional business manner.
Knowledgeable in Microsoft (Especially Outlook and Excel)

Nice To Haves

Excellent written and verbal communication skills.
Ability to handle several tasks simultaneously.
Ability to work in a fast paced, team-oriented environment

Responsibilities

Coordinate and schedule all installations from first customer contact to the closing out of the contract.
Perform welcome calls to each customer within 48 hours of job booking.
Connect with internal and external customers to ensure installation site readiness (e.g., construction progress, lift availability, network connectivity, accurate personnel on-site).
Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure timely installation completion.
Build job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
Supervise and verify timely delivery of all materials needed to complete installations.
Update all pertinent information in the Installation Backlog Tool so that all stakeholders are advised of installation progress from the time of booking to completion.
Authenticate and process all vital paperwork to ensure that each installation meets with JCI’s Zero Harm safety policy.
Process all vital paperwork to ensure timely closeout of the installation.
Facilitate the closing of each installation job either directly or through follow up with various other departments.
Connect with customers, both internal and external, via telephone, email or internal program.
Work with Sales and National Account teams on any installation concerns.
Work with installers, sub-contractors, install manager and material handlers.
Work with vendors regarding material shipments.