Installation Coordinator

TEKsystems • Phoenix, AZ

6d • $23 - $25 • Onsite

About The Position

The Installation Coordinator acts as a vital communication bridge between the customer care team and the local market, ensuring seamless operations. This role involves maximizing installation capacity by efficiently managing and assigning project dates. The scheduler will handle service calls, provide accurate updates, and reschedule projects based on availability. Working closely with installation and sales managers, they will adjust schedules to accommodate delays, such as supply shortages, ensuring customer satisfaction by providing timely updates and coordinating with both internal and external resources.

Requirements

• 1+ years of experience in scheduling installations, preferably in construction or home services.
• Strong customer service skills and experience with inbound/outbound calls.
• Proficiency in ERP systems and CRM platforms, with Salesforce experience preferred.
• Ability to manage schedules, coordinate projects, and handle high call volumes.
• High School Diploma required.
• Experience with companies in the service construction industry, such as windows, siding, and garage doors.
• Quick learning ability with a proactive approach to problem-solving.
• Effective note-taking and questioning skills for rapid adaptation.

Responsibilities

• Serve as the primary communication link between customer care and the local market.
• Manage and assign installation project dates to maximize capacity.
• Handle service calls from customer care and customers directly.
• Provide accurate updates and reschedule projects based on resource availability.
• Collaborate with installation and sales managers to adjust schedules efficiently.
• Communicate with customers regarding project timelines and updates.
• Coordinate with local government entities for necessary permits.
• Build and maintain a project schedule four weeks in advance, filling vacancies as needed.
• Understand the capabilities of construction crews to assign appropriate projects.
• Schedule approximately 175-236 jobs monthly, ensuring smooth operations.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED