Installation Assistant Manager

Durabuilt Windows & Doors•Calgary, AB

6d•Hybrid

About The Position

The Installation Assistant Manager is responsible for overseeing all aspects of the installation department to ensure that projects are completed efficiently, effectively, and in alignment with the company's organizational policies, procedures, and strategic goals. This leadership role requires both office-based coordination and field-level oversight to drive operational excellence.

Requirements

3–5 years of supervisory experience in window installation management or equivalent field
Experience in both office and field operations
Superior computer skills (PSI, OMS, PQM)
Excellent verbal and written communication skills
Strong organizational abilities with ability to multitask and set priorities effectively
Proficiency in problem-solving and self-direction
Excellent math skills, including measurements, dimensions, square footage calculations, discounts, percentages, and billing
Basic understanding of construction blueprints

Nice To Haves

Ability to present information clearly and gather information from customers, managers, and colleagues
Ability to adapt quickly to shifting priorities and tight timelines

Responsibilities

Lead and manage both office and field teams, including oversight of 10+ subcontractors and 2+ office staff members
Supervise subcontracted installation crews as needed to ensure quality and timeliness
Maintain adequate staffing levels for both support staff and installation crews
Hold team members accountable for key installation metrics: first-time completion rates, installation lead times, installation gross margins, and crew productivity
Ensure all jobs are completed within designated timeframes and meet the highest quality standards
Perform order verifications for scheduled installations, confirming orderable dimensions and special requirements
Conduct routine job site inspections per installation guidelines
Troubleshoot problem jobs, develop action plans for recovery, and follow through to completion
Follow up with customers after installation completion to ensure satisfaction
Interact with Operations and Sales personnel to resolve job-related issues
Promote company commitment to customer satisfaction and ease of doing business
Support the Replacement Department in achieving branch standards for returns, allowances, and customer satisfaction
Track and assist with collecting outstanding accounts receivable
Provide order and job documentation support as needed
Other duties as assigned by management