Install Tech Advisor / Customer Service Representative

PBS Systems•Milton, ON

1d•Hybrid

About The Position

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends. At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today! The Install Tech Advisor works with the Informatics department to support the PBS Dealer Services Team. You will provide top quality knowledge and expertise to our clients who contact our call center for issues or services. The Install Tech Advisor provides immediate solutions and services on technical related items from printer setups, VPN connections, mapping a drive and so on, both remotely and occasionally onsite at a dealership.

Requirements

Knowledge of printer and network setups, servers, switches, Microsoft platform, peripheral setups, etc.
Strong computer skills with proficiency in Microsoft Office Suite
Excellent communication skills and phone etiquette
Excellent customer service skills
Strong problem solving and trouble shooting skills
Strong documentation abilities
Effective time management and organization
Strong multi-tasking and prioritization
Ability to work occasional Saturdays and/or Sundays to support software installations
Ability to work occasional Canadian/USA holidays based on installation needs
Ability to travel within Canada and the USA approx. 1-2 times per quarter; valid passport, U.S. visa (if applicable), and full driver’s license are required

Responsibilities

Support and troubleshoot issues receive by phone and email
Write up tickets and investigate issues that arise
Assist onsite teams and customers with various hardware setups (Printer setups, Servers, Switches, Microsoft platform, peripheral setups, etc.)
Review issues or concerns from onsite team and customers in relation to technical setups and troubleshooting
Assist onsite teams and dealerships with setting up payment processing machines
Setup of texting numbers, record automated messages for dealer appointments, and web setups
Assist with setting up, maintaining, and troubleshooting Microsoft CAL’s (Certified Access Licenses)
Work with internal staff to help investigate or find answers for those who are onsite
Be able to talk about and navigate our DMS Software to better assist customers
Ongoing training in the software and different departments within the company
Assisting Informatics Tech Specialists and Team Lead when asked for troubleshooting and day to day items

Benefits

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Competitive annual base salary
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more