Residential Home Services Install/Sales Coordinator

Five Star Home Services • Xenia, OH

7d • Onsite

About The Position

Five Star Home Services is seeking an experienced Install Coordinator to manage the process of moving sold home-services jobs from sales handoff to successful installation. This role involves coordinating customers, schedules, payments, equipment, parts, documentation, inspections, and field teams to ensure job readiness and prevent issues from impacting customers or crews. The ideal candidate understands the critical details required for successful residential HVAC, Plumbing, and Electrical coordination.

Requirements

• Prior residential HVAC, Plumbing, & Electrical installation/service coordination experience
• Experience coordinating technicians, installers, customers, equipment, and job schedules in a residential home-services environment
• Understanding of the operational workflow from sold estimate → scheduling → job preparation → field execution → job completion
• Strong attention to detail and follow-through
• Ability to manage multiple jobs, schedules, and priorities simultaneously
• Strong customer communication and problem-solving skills
• Strong computer and technology proficiency
• Experience working with CRM, dispatch, scheduling, or field-service management software

Nice To Haves

• ServiceTitan experience
• Lowe's installation program/portal experience
• Manufacturer equipment-registration experience
• Experience coordinating inspections, permits, utilities, financing, and equipment procurement

Responsibilities

• Convert sold estimates into scheduled jobs quickly and accurately
• Verify payments and financing before jobs are scheduled
• Confirm equipment and required parts are available before installation
• Coordinate HVAC, Plumbing, and Electrical installation schedules
• Communicate scheduling information, changes, and delays to customers and field teams
• Coordinate OUPS, utility requirements, failed inspections, re-inspections, and corrective work
• Maintain complete and accurate customer and job information in the CRM
• Register installed equipment with the appropriate manufacturers
• Manage work orders, estimates, payments, documentation, and signatures through the Lowe's portal
• Identify scheduling gaps and help maximize available field capacity
• Support managers and technicians with the information and resources needed to complete jobs successfully
• Provide backup Customer Service and Dispatch coverage when business needs require it

Benefits

• Weekly pay
• Medical, Dental & Vision Insurance after 90 days
• Company HSA contributions with High Deductible Health Plan enrollment
• 401(k) with up to 4% company match after 90 days
• Paid Time Off after 90 days
• Six (6) Paid Holidays
• Choose Your Five Star Elective Company Benefit: Select a Five Star Home Services Home Maintenance Plan for your home (or a direct relative's home if you're not a homeowner) OR receive $150 in Five Star Company Store credits each quarter
• Company-Paid Benefits: Short-Term Disability, Long-Term Disability, $25,000 Life Insurance, Maternity & Paternity Pay, and Employee Assistance Program.
• Additional Voluntary Benefits: Accident, Critical Illness, Voluntary Life, Norton LifeLock & Spot Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed