Install Manager - Residential Remodeling, Onsite Customer Service and Project Management

United Home Experts•Waltham, MA

18d•Onsite

About The Position

An Install Manager provides frontline customer service and management of dozens of residential renovation projects on a weekly basis with the backing of a collaborative and supportive administrative team. This role involves supervising professional installations on customers' homes, satisfying customer concerns, and managing multiple job sites across a regional radius with project lifespans averaging 1 to 14 days. The goal is to maintain a high customer satisfaction rating and contribute to significant residential home improvement project volume.

Requirements

Experience being responsible for or managing people and activities occurring at different geographic locations
Customer Experience and Service
Self-Organized
Motivated by the opportunity to engage in active problem solving
Ability to flourish independently with a desire to feel part of a team
Enjoy spending your days behind the wheel with a clean driving record
Communication skills in person & on the phone
Sound judgement
Resilience & Positive Attitude
Enjoy learning
Customer service
Driver's License (Required)
Small Team Management

Nice To Haves

Past Success In A Fast-Paced, Mobile Environment
Some experience in carpentry and residential construction
Candidates with success in other multi-faceted roles overseeing multiple teams - Hospitality / Restaurant General Managers / Event Managers / Project Management in other fields etc
Residential Construction / Remodeling / Carpentry: 2+ years (Preferred)

Responsibilities

Ensure projects are completed to customer satisfaction, on time, and on budget
Maintain daily records and schedules, effectively operating as the bridge between field and office
Operate independently to execute scopes and projects, leveraging the resource of the team when needed
Independently schedule and manage your time daily to meet with each active customer & crew, prepare for upcoming jobs, and execute in the moment problem solving
Process payment approvals for labor & materials within UHE systems
Adhere to local regulations including maintenance of building permit per job & safety expectations
Guide customers through required decisions involving scope adjustments mid-project
Support the operations of regional expansion initiatives and strategies
Attend ongoing Continuing Education programs – Always Be Learning & Improving!