Install Dispatcher Bath + Kitchen

Reece•Fort Worth, TX

5d•Onsite

About The Position

To lead the daily execution of dispatching installations. Collaborating with regional support center to ensure custom, semi-custom and large project appliance installations are completed from start to finish. Interacts with customers, builders and the sales team and coordinators daily. Responsibilities include delivering remarkable white glove customer service, safety, and efficiency/cost goals following established policies, procedures, methods, while upholding and modelling the company’s values and creating a positive working environment.

Requirements

Strong, refined relationship-based service skills, with demonstrated customer service orientation
Ability to learn quickly and be resourceful
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal, communication skills, and ability to deal with customer complaints effectively.
Ability to work independently, but also work as part of a team
Ability to prioritize work within a multi-tasking and fast paced environment
Strong follow-up skills
Ability to learn new procedures, and be comfortable with new technology
Excellent verbal and written communication skills
3 or more years of customer service experience
Strong computer skills; MS Word, Excel and Outlook

Nice To Haves

Strong, refined relationship-based service skills, with demonstrated customer service orientation
Ability to learn quickly and be resourceful
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal and communication skills
Ability to work independently, but also work as part of a team
Ability to prioritize work within a multi-tasking and fast paced environment
Strong follow-up skills
Ability to learn new procedures, and be comfortable with new technology

Responsibilities

Executes the installation strategy with key tactics and plans, capability needs of the team, assets, and processes to deliver company goals, within timelines.
Maintains installation calendar daily
Routes installation teams for maximum productivity
Creates and closes all manifest daily, confirming all installs have been completed
Confirms all tickets have dropped to the picking queue
Manage picking queue by assigning tickets to be pulled
Ensuring correct product is pulled for delivery
Routes tickets in Innovo and communicates next day tickets with installation manager
Maintains communication with installers/manager during the day
Provides updates to RSS or salesperson as needed
Upload notes and pictures onto sales orders – where Innovo is not utilized by third party installers
Create and email delivery report from completed installations the day before to RSS and salesperson each morning
If there are reschedules (redates) or returns, create the return and coordinate the redate/return using 2nd Will Call ship via and communicate with RSS
Assists warehouse personnel – I.e. returns and open line
Performs other duties as assigned.