Install Coordinator

Everon Jobs•Renton, WA

8d•Remote

About The Position

This role is responsible for managing projects and installations, ensuring client satisfaction, and coordinating with various internal and external teams. The Install Coordinator will work with sales, account managers, and technical teams to design, quote, and track projects, providing technical assistance and quality control. They will also be responsible for client communication, handling escalations, and ensuring timely completion of tasks and documentation.

Requirements

Associates degree from a college or university and five years related experience and/or training; or equivalent combination of education and experience.
High degree of knowledge of standards/practices and panels commonly used in the security industry.
Must present proof of ability to legally work in the United States.
Minimum of High School Diploma/Vocational Training.
Minimum of three years of applicable, hands-on experience.
Must be able to clear a drug screening in accordance with company policy and applicable law.
Advanced knowledge of Video, Access Control and Intrusion systems.
Knowledge of and proficiency in using computer and Microsoft Office applications (Word, Excel, Access, Outlook) and the Internet.
Knowledge of Company policies, practices, procedures, and guidelines.
Basic knowledge of accounting principles and practices.
Maintain a strong knowledge of industry and company operations.
Knowledge of sales, installation, billing ad monitoring systems which assist managing National Accounts.
Computer skills with expertise in work processing, preferable Microsoft Office and database applications.
Proficient in Power Point with advanced presentation skills.
Self-motivated and a professional attitude.
Strong customer service skills with ability to apply tact, diplomacy, reason and logic.
Strong communication and listening skills to assist internal and external customers.
Strong business math skills, interpersonal relations and judgment.
Must have strong project management skills.
Must possess strong organizational skills and the ability to prioritize and maintain multiple assignments.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane, solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must be self-motivated and project a professional attitude.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The employee must frequently lift and/or move up to 10 to 25 pounds.
Must be able to carry laptop computer and other necessary demonstration equipment when visiting customers.
Must have valid passport and ability to travel internationally.

Nice To Haves

Bilingual speaking an asset.
PMP Certification preferred.

Responsibilities

Provide daily and/or weekly updates to Management on Projects/Jobs.
Works with Sales team to design large or complex projects.
Request subcontractor quotes and issue purchase order requests.
Request equipment quotes and issue equipment order requests or purchase orders.
Track equipment orders and source alternates for backordered equipment.
Works with GAID to provide technical assistance and quality control on installations.
Establishes project scope of work with the Account Managers.
Conduct project meeting on large or Key account installations.
Maintain external and internal client satisfaction.
Coordinate with Account Managers, Local Branches and GAID to perform site surveys and assist with preparation of sales paperwork (proposals, bid packages, permits, contracts, etc.).
Provide both oral and written presentations to potential customers explaining the operation of their equipment and applicable services.
Prepare formal correspondence in response to customer’s questions or concerns.
Ensure that all customer correspondence is responded to or forwarded to the appropriate department within 24 hours of receipt.
Handle escalated customer calls as needed.
Monitors and ensures the progress and completion of assigned tasks.
Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
Completes other projects to manager and customer satisfaction, as assigned.
Manage Local Project Managers or Subcontractors on small, medium and large or complex projects.
Upgrade and/or enhance supervisory skills by participating in available classes, training, and seminars continuously.