Install Analyst

1-800 Hansons LLC•Saginaw, MI

2d•$19 - $22•Onsite

About The Position

At HANSONS, we've spent decades helping homeowners improve and protect their homes through industry-leading products and exceptional customer service. We're looking for a highly organized, customer-focused Branch Coordinator to support project execution, customer communication, scheduling, and branch operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering an outstanding customer experience from start to finish.

Requirements

High school diploma or GED
Minimum 1 year of administrative, office, customer service, scheduling, or coordination experience
Strong organizational and multitasking skills
Excellent verbal and written communication abilities
Proficiency in Microsoft Office (Word and Excel)
Ability to work independently and manage multiple priorities
Must be at least 18 years old

Nice To Haves

Experience in scheduling, operations, office management, or project coordination
Familiarity with CRM or project management software
Experience in the home improvement, construction, or service industry

Responsibilities

Serve as the primary point of contact for customers throughout their project lifecycle
Conduct welcome calls and establish clear expectations for the project process
Provide installation-day communication and support
Coordinate with customers, installation partners, and internal teams to ensure projects stay on schedule
Resolve customer concerns and escalate issues when necessary
Schedule and reschedule installation appointments
Maintain an optimized installation calendar and maximize crew productivity
Confirm installation dates, customer readiness, material deliveries, and project logistics
Manage scheduling changes due to weather, customer requests, or operational needs
Complete project completion calls and payment collection activities
Process payments through approved methods
Ensure all project documentation is completed and uploaded accurately
Support project closeout and escalation procedures
Answer phones and assist customers, vendors, and visitors professionally
Manage incoming and outgoing mail
Order office supplies and support daily office operations
Assist with onboarding activities and communication with corporate departments
Help maintain efficient branch operations in support of the Branch General Manager and Operations team
Process deposits and maintain accurate cash logs
Upload required project and financial documentation
Support insurance and project documentation processes
Maintain accurate records and ensure compliance with company procedures

Benefits

Earn up to $22 per hour
Weekly pay via direct deposit every Friday
Health benefits available after 30 days of employment
401(k) with company match available after 90 days of employment
Holiday pay available after 30 days of employment
Paid Time Off (PTO) with unlimited rollover of unused accrued hours
Company-provided tools, training, and resources to support your growth and development
Opportunities for advancement within a growing organization
Employee-led committees that help foster a fun, engaging, and positive company culture
A supportive team environment focused on recognition, collaboration, and success