Inspector/Inspectress

Peregrine Hospitality•Myrtle Beach, SC

2d•Onsite

About The Position

The Inspector/Inspectress is responsible for ensuring the proper training and coaching of housekeeping staff to meet hotel and brand standards. This role involves overseeing room cleaning progress, auditing rooms for cleanliness and preparation according to standards, and managing guest forgotten items. The Inspector/Inspectress will also organize storage, assist with inventory, and distribute/log keys and communication devices. Daily communications and inspections are to be reported to managers, and systems will be monitored for timely completion of requests. This position requires communication with other departments, reporting guest issues to management, and serving as a point of contact for guest and staff opportunities.

Requirements

High School diploma or GED equivalence required.
Minimum of 1 year experience in housekeeping.
Computer and Microsoft Office skills.
Strong leadership skills and the ability to apply them in a dynamic environment.
Well organized, focused and complete all work assigned.
Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
Ability to communicate verbally with guests, management, and co-workers.
Ability to effectively present information to associates, management, guests, and the public in one-on-one and group situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to understand guest service needs.
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
Must be able to lift and/or carry up to 50 pounds.
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation.
Ability to stand and walk for extended periods of time.
Ability to bend and twist, push and pull, stoop, and kneel.

Nice To Haves

Preferred bi-lingual in Spanish and English.

Responsibilities

Ensure proper training and coaching of housekeeping staff to meet hotel and brand standards.
Work to ensure housekeepers are meeting their minutes per occupied room budgets.
Oversee housekeeping staff regarding room cleaning progress by checking the cleanliness of rooms and communicating that status to the front desk.
Ensure rooms are prepared according to standards and audit them.
If guests’ forgotten items are found in the room, record them with the lost and found/front desk.
Organize storage rooms, assist in putting away deliveries, supplies, and linens.
Assist with doing inventory as well as any other duties that may be assigned.
Report daily communications and inspections to managers.
Distribute and log all keys and communication devices and receive them back at end of day.
Monitor systems for timely completion of requests.
Communicate with other departments as needed.
Report any guest issues to management.
Be a point of contact for guest and staff opportunities.