Inspection Support Rep II

Munich Re Careers • Wayne, PA

5d • Hybrid

About The Position

In addition to performing all of the functions of the Inspection Support Rep I, makes outbound phone calls to customers responding to varied requests for information or to research information to be maintained in HSB systems. Calls internal and external customers to create service orders using the Worksource processes and updates information in the Work Management system, Location Processing System, and/or internet databases.

Requirements

• High School diploma is required
• 1 - 2 years of experience is required
• Experience with HSB working in customer service
• Experience working in a call center environment
• Knowledge of all major HSB systems and products
• Good customer service skills
• Good communication (oral and written) skills
• Good organization and time management skills
• Good problem solving skills

Nice To Haves

• college degree preferred

Responsibilities

• Makes outbound phone calls to customers responding to varied requests for information or to research information to be maintained in HSB systems.
• Calls internal and external customers to create service orders using the Worksource processes.
• Updates information in the Work Management system, Location Processing System, and/or internet databases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED