Inspection & Service Leader

CHA • Concord, NC

15h • Onsite

About The Position

CHA Consulting, Inc. is seeking an Inspection & Service Leader to join our Fire Protection Services Team in Concord, NC. In this role, you will oversee the full scope of service and inspection operations—coordinating field teams, managing performance, and ensuring high-quality delivery across installation, inspection, repair, and maintenance activities. This position involves leading field teams, optimizing service operations, and ensuring work is delivered safely, accurately, and on time. The ideal candidate will bring leadership and technical expertise to elevate inspection and service performance while maintaining strong client relationships.

Requirements

• Minimum of 7 years fire protection inspection & service experience, including 3 years in a leadership role
• NICET Level II certification required
• Valid driver’s license required
• OSHA-10 required
• Strong working knowledge of NFPA 13, 14, 20, and 25 and industry-standard inspection and service practices
• Proven ability to manage teams, workflows, and performance in a fast-paced environment
• Experience overseeing scope, budget, and scheduling for field operations
• Financial awareness with the ability to monitor and report on departmental performance
• Clear, confident communicator who can engage effectively across field staff, leadership, and clients
• Proficiency in Microsoft Office; strong organizational and problem-solving capabilities

Nice To Haves

• Bachelor’s degree in construction management, business, or related field preferred; or equivalent combination of education and professional experience
• OSHA-30 and backflow certifications preferred

Responsibilities

• Supervise and support Field Technicians and Inspectors, providing leadership, direction, and day-to-day operational oversight
• Coordinate scheduling and assignment of service work, inspections, and small-scale tenant projects
• Ensure all field activities are completed on time, within budget, and aligned with customer expectations
• Track and report departmental financial performance, supporting operational and business decisions
• Establish performance goals, monitor progress, and drive accountability across the team
• Partner with leadership to identify training and development opportunities that strengthen team capability
• Ensure compliance with NFPA standards, fire codes, and internal safety and operational policies

Benefits

• Lead a critical function within a growing Fire Protection Services team delivering essential life safety solutions
• Shape team performance, training, and operational excellence in a high-impact leadership role
• Work alongside experienced professionals committed to safety, quality, and continuous improvement
• Contribute to projects that directly protect people, property, and communities through reliable fire protection systems

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree