Insights Strategist

Strella•New York, NY

About The Position

Strella is hiring an Insights Strategist to help build its research services team and develop a new model for AI-powered, full-service market research. The role combines AI-moderated customer research with human research expertise to deliver strategic insights and recommendations that shape business decisions. The Insights Strategist will partner with customers and their insights, marketing, and product leaders to address questions across brand strategy, product development, customer experience, and other areas. The role owns research engagements from understanding business objectives and designing approaches through analysis, storytelling, and delivery of actionable recommendations. As an early member of the team, the strategist will help develop repeatable methodologies, research frameworks, and deliverable templates, while working with Sales, Customer Success, and Product to scope and deliver engagements and influence the product roadmap. Strella describes the position as high-impact, with close work alongside founders and cross-functional leadership.

Requirements

3–6+ years of experience in market research, consumer insights, or a related field.
Experience in qualitative research methodologies and an understanding of quantitative approaches and when to apply them.
Ability to uncover the implications of research findings and translate insights into clear business recommendations.
Skill in building presentations and communicating complex findings to senior stakeholders.
Client-facing experience, including leading customer conversations, managing projects, and building relationships with research and business leaders.
Strong analytical and detail-oriented skills, including the ability to identify patterns across large volumes of information while maintaining a broader perspective.
Adaptability and interest in rethinking traditional research workflows and experimenting with emerging AI tools.
Ownership and comfort working in a fast-paced startup environment, with enthusiasm for helping build a new function.

Nice To Haves

Experience at a research agency or insights consultancy.

Responsibilities

Own research engagements end-to-end, including understanding customer business objectives, designing research approaches, developing discussion guides, analyzing findings, and delivering actionable recommendations.
Synthesize qualitative and quantitative data into compelling narratives, executive-ready presentations, and recommendations that drive business decisions.
Work directly with insights, marketing, and product leaders as a strategic partner on questions across brand strategy, product development, customer experience, and more.
Use Strella’s AI-powered platform to deliver insights efficiently and experiment with ways to improve traditional research workflows.
Develop deep customer understanding, deliver strong research experiences, and identify opportunities to expand customer relationships.
Develop repeatable methodologies, research frameworks, and deliverable templates as Strella scales its full-service insights business.
Partner with Sales, Customer Success, and Product to scope research opportunities, ensure successful delivery, and influence the product roadmap.