Insights Strategist

Listen Labs•Austin, TX

6d•Onsite

About The Position

Listen Labs is the world's fastest AI research platform, built so every company can understand what their customers want, why, and what to do about it. Our AI conducts in-depth interviews, analyzes conversations, and delivers executive-ready insights in hours, not weeks. Born out of a Harvard research project, Listen is trusted by teams at leading brands like Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé to bring real customer voices into their biggest product, marketing, and growth decisions.

Requirements

3 to 6+ years of experience in client-facing insights, strategy, research, or customer success roles.
Skilled at analyzing data and telling stories that inspire action — from dashboards to decks.
Comfortable working across qualitative and quantitative inputs to uncover patterns and recommend next steps.
Strong communicator who can simplify complex ideas and engage both executives and practitioners.
Curious, analytical, and relentlessly focused on helping customers succeed.
Thrives in ambiguity and fast-changing environments — no passengers, no politics.

Responsibilities

Build trusted relationships with product, research, and insights leaders — helping them connect the dots between customer feedback and business strategy.
Lead onboarding and training sessions to ensure customers quickly understand and adopt the platform.
Analyze qualitative and quantitative data, distill patterns, and create insight briefs, dashboards, and presentations that drive action.
Serve as a strategic partner — proactively identifying opportunities to deepen usage, expand to new teams, and shape how customers measure success.
Collaborate with internal teams (Product, Engineering, Sales) to champion the customer perspective and influence roadmap priorities.
Move fast — balancing high-quality craft with rapid iteration and experimentation.

Benefits

Full medical, dental, and vision.
FSA/HSA and life insurance are available.
Meaningful equity ownership.
Annual Learning Stipend: Books, courses, conferences, coaching, language lessons — almost anything that makes you sharper.
Annual Wellness Stipend for your health and headspace: Gym memberships, race fees, massages, ergonomic gear, and more.
Monthly Stipend for AI tools: A dedicated budget for the software and GPU credits that make you faster.
A private chef serves lunch and dinner in our SF office; NYC and London teams get daily meal credit.
Flexible time off: A take-what-you-need vacation policy.
Company offsites (Hawaii this Summer!) and events like our annual holiday party.
As an early member of the team, you'll own end-to-end processes from scratch and grow alongside the company.