Insights and Reporting Manager, Knowledge Management

Mackenzie Financial Corporation•Toronto, ON

71d•CA$77,500 - CA$100,500•Hybrid

About The Position

This is a 6-month term position from July to December, seeking a Reporting and Insights Manager to lead the development, deployment, and optimization of Coveo AI Search and oversee the management and enhancement of the Content Management System (CMS), Sierra. The role is pivotal in advancing the Knowledge and Content Management strategy, driving platform releases, improving search relevance, enabling data-driven insights, and fostering a culture of knowledge sharing across the enterprise. The position is part of the Knowledge Management (KM) team, which serves as a Center of Excellence (COE) for content management within Operations Support Services, Enterprise Operations Enablement. The KM domain is evolving with AI and advanced content management systems, impacting all phases of content governance.

Requirements

Bachelor’s degree in information technology, Knowledge Management, or a related field
5+ years’ experience in content management system (CMS) (e.g., SharePoint, Confluence) with a deep knowledge of publishing workflows and governance.
Proven experience deploying and maintaining AI-powered search engines like Coveo including Search configuration, query pipeline design, and relevance tuning
Proven experience integrating Coveo with platforms such as Salesforce and SharePoint
Proven experience using Coveo APIs, analytic dashboards and machine learning models
Proficiency in web technologies: HTML, CSS, JavaScript, and web publishing standards
Proficient in Power BI for data visualization, performance reporting and enabling data driven decisions.
Understanding of machine learning, and natural language processing (NLP) concepts as applies to search and content personalization
Strong analytical skills in content performance evaluation and user behavior analysis
Excellent verbal and written communications skills with the ability to translate technical concepts into user-friendly content.

Nice To Haves

Familiarity with Salesforce and its integration with search and content platforms is an asset

Responsibilities

Perform regular updates, troubleshooting, and performance monitoring of Coveo and CMS platforms, ensuring seamless operation by addressing technical issues and applying system enhancements.
Drive continuous enhancements of search and content platforms, including relevance tuning, query pipeline optimization, and metadata configuration within Coveo.
Lead the deployment of Coveo releases and CMS updates, integrating Coveo with platforms like Salesforce and SharePoint, developing new features, and optimizing existing functionalities to support the content lifecycle process.
Use tools such as Power BI and Coveo Usage Analytics to analyze user behavior, search performance, and content engagement, applying insights to improve AI search relevancy and content governance.
Partner with developers, product owners, and business stakeholders to identify content gaps, search deficiencies, and opportunities for platform innovation.
Deliver training and user support for CMS and Coveo platforms, ensuring teams can efficiently access and manage knowledge assets.
Maintain detailed documentation of Coveo configurations, CMS workflows, deployment processes, and best practices.
Ensure adherence to security protocols and regulatory standards, implementing measures to safeguard content integrity, confidentiality, and availability.
Serve as the Center of Excellence (CoE) for Knowledge Management, offering guidance on AI-powered search and CMS strategy.
Represent the KM team on cross-functional committees and working groups.
Design and execute KM initiatives that capture tacit knowledge and promote a collaborative, knowledge-sharing culture across business units.

Benefits

competitive base salary
performance-weighted bonus
education/career support
option to join Employee Share Purchase Plan with employer matching component
competitive health and dental coverage
flexible plan for you and your family
short-term & long-term disability plans
voluntary Group RRSP enrolment with employer matching component
paid volunteer days
competitive time off
10 wellness days off
WorkPerks discount program
hybrid & flex work arrangements
engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background)