Insights Advisor

UserTesting

1d

About The Position

We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together. The Opportunity We’re hiring an Insights Advisor to serve as the primary post-sale value partner for a portfolio of customers. In this role, you’ll partner closely with Account Executives to help customers adopt UserTesting, increase repeat usage, embed insights into everyday workflows, and build stronger research and feedback practices across their teams. This role is ideal for someone with hands-on UX research, UX design, customer insights, or human-centered design experience who enjoys working directly with customers and translating research best practices into practical, actionable guidance. You’ll help customers understand the “job” they hired UserTesting to do and guide them toward the right mix of platform capabilities, workflows, enablement, and Professional Services support to achieve their goals. You’ll also stay current on UserTesting capabilities and the broader insights ecosystem, helping customers apply new technologies and best practices to improve decision-making across product, design, marketing, CX, and business teams.

Requirements

• 3+ years of experience in UX research, UX design, customer insights, product insights, research operations, human-centered design, or a related field.
• Hands-on experience conducting or supporting research using qualitative and quantitative methods such as usability testing, interviews, surveys, journey mapping, or benchmarking.
• Experience working within product, design, research, insights, or customer experience organizations.
• Strong ability to translate research best practices into practical guidance for non-research audiences.
• Excellent facilitation, communication, storytelling, and stakeholder management skills.
• Ability to influence cross-functional stakeholders without direct authority.
• Strong customer orientation with the ability to build trust and credibility quickly.
• Comfortable working in a fast-paced, evolving environment with multiple priorities.
• Strong organizational skills and experience managing a portfolio of customer relationships.
• Business acumen and the ability to connect customer goals to platform adoption and value realization.

Nice To Haves

• Experience with insights or research platforms such as UserTesting, UserZoom, Qualtrics, Medallia, Dovetail, Maze, or similar tools is preferred.
• Experience in SaaS, consulting, advisory, enablement, customer success, or professional services environments is a plus.

Responsibilities

• Serve as the primary post-sale value partner for a portfolio of customer accounts.
• Help customers define success with UserTesting and develop adoption plans aligned to their business goals.
• Drive platform adoption, repeat usage, workflow integration, and broader organizational engagement.
• Advise customers on research and insights best practices, methodology selection, and workflow integration.
• Translate research concepts into practical guidance for stakeholders with varying levels of research experience.
• Partner closely with Account Executives on account planning, renewals, value reviews, and expansion opportunities.
• Identify customer risks related to adoption, engagement, or value realization and proactively recommend solutions.
• Connect customers to the appropriate internal resources, including Support, Product, Finance, Enablement, and Professional Services teams.
• Maintain customer engagement insights and documentation using tools such as Planhat, Gong, and Salesforce.

Benefits

• We enable enterprises to understand their customers’ perspectives, delivering authentic customer insights quickly and reliably.
• We are builders and listeners who move fast, think deeply, and act with intention.
• We operate at the intersection of technology and empathy, helping the world’s leading brands replace guesswork with confidence.
• Nothing meaningful is built in isolation. Not great products. Not great companies. And not great cultures.
• We’re creating an environment where curiosity is expected, impact is shared, and human understanding isn’t just what we sell. It’s how we work.
• The same curiosity and empathy we bring to understanding our customers, we bring to understanding each other.
• Building better products starts with building a culture where people feel seen, heard, and valued.
• Community in action: Our Employee Resource and Affinity Groups, including AccessAbled@UT, Black@UT, Hola@UT, LGBTQIA@UT, Women@UT, and others, create spaces for connection, dialogue, and shared learning across our global team.
• They amplify voices, strengthen leadership, and ensure diverse perspectives shape the decisions we make every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed