Inside Solution Provider

Advance Auto Parts • Raleigh, NC

5d • Onsite

About The Position

This role involves supporting professional customers with their parts needs, managing inventory, sourcing and ordering parts, and providing solutions to improve efficiency and reduce costs. The position requires interaction with customers, parts managers, and supply leads, and involves tasks such as using electronic parts catalogs, managing stock orders, tracking warranties, and identifying opportunities to reduce OE (Original Equipment) spend. The employee will also manage a hardware program and provide feedback to management.

Requirements

• High school diploma or general education degree (GED)
• Ability to talk and hear.
• Ability to use hands and fingers to handle or feel.
• Ability to reach with hands and arms.
• Ability to climb or balance.
• Ability to stoop, kneel, crouch, or crawl.
• Ability to frequently lift and/or move up to 50 pounds.
• Ability to occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required: close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Nice To Haves

• ASE certification preferred

Responsibilities

• Support Professional customers with use of Weblink, WorldPac and other electronic part catalogs.
• Assist Professional customer associates in understanding how to use e-catalog look up and ordering systems.
• Provide Weblink specification sheets for Professional customers reconditioning vehicles.
• Access on-line sources when information on late model cars that take special fluids is needed.
• Manage inventory of stocked parts, including identifying product to be stocked at customer locations.
• Assist Parts Manager / Supply Lead with daily stock orders and removing aged product.
• Help receive and put away stock orders.
• Source and order requested parts for Professional customers mechanical repair processes.
• Monitor delivery times on Aftermarket and Fast Moving Parts and look for opportunities to improve service levels.
• Source OE product where Professional customer does not have good dealership relationships.
• Assist in sourcing and ordering recycled parts, back ordered or difficult to find parts.
• Follow up on ordered product ETA's.
• Provide communication to the Store General Manager regarding service and/or inventory issues.
• Track RTVs, cores, and any warranties for prompt resolution.
• Attend Professional customer Production meetings as requested.
• Reduce OE spend by identifying product that can be sourced through intercompany supply channels.
• Coordinate product information and awareness training to help Technician's comfort levels.
• Assist Professional customer associates in reviewing cars that are in wholesale for potential parts.
• Identify cars that are in parts hold and look for solutions to help get these cars in parts ready.
• Review the Pending list of cars coming into to be reconditioned and verify that the basic market basket of product is available in stock.
• Manage hardware program, including identifying product to be stocked and checking stock levels.
• Prepare suggested stock orders twice a week or more as needed for hardware.
• Help receive and put away hardware orders.
• Provide feedback regarding any issues, concerns, and opportunities to Professional customer management team.
• Anticipate Professional customer needs and offer potential solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED