Inside Service Manager - Orlando, FL

Opifex-Synergy•Orlando, FL

4d•Hybrid

About The Position

An Inside Service Manager serves as an entry point into the service side of the equipment rental industry. This role focuses on the maintenance and repair of equipment, parts order handling and inventory management, and customer billing. The position also involves collaborating with the outside sales team to ensure exceptional customer service and support. Key responsibilities include direct involvement in hiring, onboarding, developing, and training technicians to build a skilled, reliable, and service-oriented team. The manager sets performance expectations, provides coaching and feedback, and ensures technicians have the tools, resources, and technical knowledge needed to perform at a high level. In addition, this position plays a critical role in coordinating field operations, managing workflow, and maintaining strong communication with internal partners and customers.

Requirements

High School Diploma
2-year technical certificate, 5 years of experience in service management for heavy equipment, or a related college degree
PC proficiency required, particularly in Microsoft Office applications
Extensive equipment (OEM product) and maintenance knowledge
Valid Driver’s License
Strong organizational skills
Excellent customer service skills
Ability to build relationships and motivate people
Military service will be considered in lieu of education/certification experience as applicable.
Successful candidates must undergo a drug test and background check before their start date.

Responsibilities

Provide detail-oriented support to shop technicians in diagnosing, repairing, and maintaining equipment within the service facility.
Coordinate daily shop repair activities, ensuring technicians have the parts, tools, and documentation needed to complete work efficiently.
Open, update, and close work orders to ensure accurate tracking and documentation of all in-shop service jobs.
Use company systems and tools, including Smart Equip and ERP systems, to document, track, and manage service repairs and parts activity.
Manage the receiving, organization, tracking, and relocation of parts to maintain efficient shop operations.
Maintain accurate and up-to-date equipment maintenance records and service documentation.
Assist the Director of Operations and service leadership with service-related tasks to support overall department efficiency.
Monitor technician training progress and help coordinate internal and external training to support skill development and compliance.
Ensure adherence to established safety policies and procedures within the shop environment.
Provide technical guidance and operational support to technicians to help resolve equipment issues and maintain repair quality.
Communicate effectively with technicians, sales, and management teams to support service operations and customer satisfaction.
Complete administrative tasks such as logging service activity, creating purchase orders (POs), and ordering parts to support shop operations.
Hiring, onboarding, developing, and training technicians.
Setting performance expectations, providing coaching and feedback.
Coordinating field operations and managing workflow.