Inside Sales

The Franklin Group Inc•Caldwell, ID

54d•$18 - $22•Onsite

About The Position

Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years, with locations across Idaho and Nevada. We supply materials for home building, serving professional home builders, and also install a wide range of products. We manufacture trusses, cabinets, doors, and granite countertops. We are a 100% Employee Owned company, offering ownership through stock gifts. We have been recognized as a Top 10 Best Places to Work in Idaho for six consecutive years. We are committed to continuous improvement and invest in tools, equipment, and training. We offer competitive compensation and benefits, including medical/Rx and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance. The Primary Purpose of the Inside Sales Representative is to provide exceptional customer service to customers entering the store, ensuring a positive and productive visit. This role involves assisting customers, answering questions, and guiding them to the products they need. The Inside Sales Counter is the daily face of our company, engaging with and assisting customers who call or walk in. This dynamic role offers exposure to nearly every aspect of the building industry and is a prime candidate for advancement into building materials sales. We seek individuals who are adept problem solvers, capable of finding creative solutions, and who leverage all available resources ethically and for mutual benefit. We foster a competitive yet team-oriented atmosphere, believing in partnerships for mutual success. We invest in our employees and expect them to take ownership, do what's right for customers and the company, and grow with us while balancing personal and professional lives.

Requirements

Customer Service-Minded: A focus on providing excellent customer service is paramount. Safety-conscious, honest, hardworking, outgoing, friendly, and expressive in your interactions.
Building Materials Knowledge: Possess basic knowledge of building materials or the ability to quickly learn and retain new information in this field.
Time Management: Efficiently manage your time to accomplish multiple objectives in a fast-paced environment.
Computer and Social Media Skills: Basic computer and social media skills to support sales and customer engagement.
Problem-Solving: Independently solve problems to achieve specific objectives.
Versatile and Team-Oriented: Exhibit versatility and self-motivation, working collaboratively with the team.
Continuous Learning: A dedication to expanding your knowledge base and staying up-to-date with industry trends.
Adaptability: Recognize the need for process adjustments to support business growth.
Prioritization: Effectively prioritize and triage activities to meet objectives within promised completion times.

Nice To Haves

Bilingual: Ability to communicate with customers in English and Spanish.

Responsibilities

Provide exceptional customer service to those entering the store.
Assist customers, address their questions, and guide them in finding the products they require.
Warmly greet customers who call or walk through our doors and offer support.
Independently solve problems to achieve specific objectives.
Leverage all available resources, provided that their actions are moral, ethical, and mutually beneficial to the customer, vendor, and our company.
Take ownership of opportunities and challenges.
Do what's right for the customers and the company.