Inside Sales

Sunstate•Conley, GA

22h•Hybrid

About The Position

The Inside Sales/Dispatch position consists of increasing revenue through the acquisition of new accounts, suggestive selling techniques, and fostering and nurturing through professional relationships. Responsibilities with a focus on coordinating and delivering services to our customers, such as processing orders for deliveries and pick-ups, as well as handling telephone inquiries that may involve some mechanical or operational troubleshooting with equipment. Acting as a virtual link between customers, sales, dispatch, and management, the incumbent ensures quality solutions and service. This position will be working approximately 80% in the office and 20% out in the Yard and will cross train as a Dispatcher as well.

Requirements

A minimum of 2 years experience is working in customer service role, managing logistics, or coordinating activities.
Must possess sales ability identifying customer needs through suggestive selling or upselling, and strong relationship-building skills.
Be comfortable working with a team and independently, any task could go either way.
Possess knowledge of the geographical layout of the local area, ability to read maps, and navigate GPS
Strong communication skills to include active listening and assimilating information; both verbal and written
Aptitude for problem-solving in a fast-paced environment
Exceptional organizational skills and effective time management
Technologically capable: Microsoft Suite knowledge and Computer Aided Dispatch (CAD), AS 400 highly preferred!
Ability to focus on details and complete tasks with accuracy
Adaptability to adjust priorities and plans based on orders received
Proficiency in basic computer and typing skills
Be capable of collaborating with other team members: You’ve got sales goals, and you can’t meet all of them alone.
Ability to read, write, and speak English, bilingual is a plus
Knowledge of applicable DOT rules, regulations and laws is a plus

Nice To Haves

A minimum of 2 years Inside sales (direct customer contact) experience preferred.

Responsibilities

Answer and document all incoming telephone calls to assist customers with rental needs, including assisting customers, outside sales, vendors, Sunstate administrative personnel, and all other inquiries
Perform all routine rental transactions including creating rental reservations, scheduling the pickup of equipment, creating rental quotes, and may include processing all returned driver orders
Assist all walk-in customers, vendors, potential job applicants, or any other person that walks in the door in an upbeat and professional manner
Assist customers with selecting the appropriate type of equipment for their job to ensure customer satisfaction and safety
Communicate via two-way radio with the yard and shop relative to assisting customers in loading/unloading of equipment and communicating equipment needs for orders
Review the credit card rental file daily to ensure proper and accurate billing
Enter all lost rentals, rate inquiries, and service calls into the counter logbook
Review the open contract bin regularly to look for items that should be sold for rent, contracts that have already been closed and review the open credit card rentals file to ensure accuracy
Communicate any leads to the field sales personnel for their follow-up.
Efficiently schedule and dispatch drivers/equipment to fulfill customer requests
Ensure all scheduled delivery, pick up, exchange, and field service call times are met or exceeded
Effectively coordinate and prioritize all deliveries, exchanges, pick-ups, and service calls. This also includes ensuring all ‘Must Pick-ups’ are completed by the end of day
Set daily schedules for drivers to manage driver overtime and ensure drivers receive a lunch break
Escalate any truck or equipment problems, late deliveries, and personnel issues to management to ensure timely resolution
Communicate via two-way radio with the yard and shop relative to communicating equipment needs for orders
May be required to help load/unload and deliver equipment for the customers
May be scheduled and required to work extended hours and/or on-call/standby rotation

Benefits

Pay starting at $28 to $33+ per hour, dependent on experience, with quarterly performance bonus; PAID WEEKLY!
$200, annual work boot allowance!
Rent ANY of our equipment for FREE
FREE Prescription Safety Glasses
“My Holiday” Benefit lets you celebrate a holiday that’s special to you without using PTO!
Unique Vacation Overtime Averaging benefit that pays you overtime while you’re on vacation!
Robust overall Benefits available
Baby Bonding
My Holiday vacation time
discounts on everything from movie tickets to cell phone bills