Inside Sales

Brandon & Clark Inc • Lubbock, TX

59d • Onsite

About The Position

The Inside Salesperson plays a vital role in the customer experience, providing front-line support by phone and at the sales counter. This position delivers knowledgeable assistance to customers selecting electro-mechanical parts, tools, and equipment, while working consistently to bring in new business for Brandon and Clark. The ideal candidate brings a solid understanding of electrical and mechanical systems, excellent communication skills, and a strong commitment to customer service.

Requirements

• High school diploma or equivalent required
• 2+ years of counter sales experience in an electro-mechanical or industrial environment preferred.
• Strong interpersonal and communication skills, including proper phone etiquette.
• Proficiency in POS and inventory software systems.
• Strong computer skills, including Microsoft Office Suite, with the ability to quickly learn new software.
• Problem-solving mindset with the ability to thrive in a fast-paced environment.
• Strong organizational skills, with the ability to manage multiple tasks and projects and prioritize effectively.
• Self-starter able to work both independently and as part of a team.
• Outgoing, with the confidence to start and hold conversations with unfamiliar people.
• Strong research capabilities and a quick learner.
• Positive attitude and a strong business focus.
• Able to work 40 hours per week on a regular basis (excluding holidays and PTO), with occasional overtime as needed.
• Willing to participate in a rotating after-hours Manager-on-Duty (MOD) schedule.

Nice To Haves

• technical certification or associate degree in electrical or mechanical technology preferred.
• Knowledge of motors, gearboxes, VFDs, PLCs, and related electrical/mechanical components helpful.

Responsibilities

• Answer and respond to customer inquiries by phone, email, and in person with professionalism and accuracy.
• Greet and assist walk-in customers in a courteous, professional manner.
• Understand customer needs and recommend appropriate products or solutions.
• Provide technical information and product specifications accurately.
• Answer phones with the highest quality of service when the Customer Engagement Specialist is unavailable.
• Promote and sell electro-mechanical parts such as motors, drives, pumps, bearings, controls, relays, and associated equipment.
• Upsell and cross-sell complementary products to increase order value.
• Process sales transactions efficiently through the point-of-sale (POS) system.
• Work consistently to bring in new business for Brandon and Clark.
• Stay up to date with product features, industry trends, and new technologies.
• Read and interpret technical drawings, catalogs, and manuals.
• Liaise with technical support teams for complex product inquiries.
• Prepare quotations and sales orders with accuracy and attention to detail.
• Create and manage purchase orders, sales orders, and quotes in MotorBase and Springpoint.
• Ensure correct customer information appears on sales orders (address, contact person, etc.).
• Follow up with customers on quotations and orders, and coordinate material arrival schedules.
• Maintain customer records and update CRM systems.
• Contact requesters for additional information related to collections, as needed.
• Use Springpoint Academy to deepen product knowledge; the Inside Sales Director may assign relevant classes.
• Maintain a clean, organized desk, sales counter, and product display area.
• Monitor stock levels and inform the purchasing department of shortages or overstock.
• Assist with receiving, unpacking, and stocking inventory (occasionally).
• Ensure completed jobs are properly documented and ready for customer pickup or delivery.
• Assist technicians by locating parts, tools, or documentation as required.
• Work with warehouse staff to maintain accurate inventory.

Benefits

• comprehensive selection of medical, dental, and vision coverage
• Health Savings Accounts (HSA)
• Flexible Spending Accounts (FSA)
• company-paid life insurance of up to $50,000
• 401(k) plan with a 3% company match
• variety of supplemental options, including accident and critical illness coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED