Inside Sales
About The Position
Lapham-Hickey Steel is a family-owned, industry-leading steel service center with a legacy of 100 years in manufacturing and steel processing. With locations across the U.S., including Illinois, Connecticut, Wisconsin, Minnesota, Michigan, Ohio, South Carolina, Tennessee and Georgia, we are committed to delivering high-quality steel products while fostering a culture of growth, teamwork, and innovation. We are looking for a versatile professional to join our team in a dual-capacity role. In your primary role as an Inside Sales Representative, you will assist our sales team by providing excellent customer service to your assigned book of accounts. As an HR Administrator, you will ensure our internal operations run smoothly by managing employee records and onboarding for new hires. Join us and be part of a company that values integrity, customer commitment, and continuous improvement. Your future in steel starts here!
Requirements
- Minimum 2 years working within Customer Service.
- Exceptional written and verbal communication skills.
- The ability to multitask and manage competing deadlines across two different departments.
- Comfort working in a fast-paced, deadline-driven environment
- Proficiency in Microsoft Office
- High level of integrity when handling sensitive employee information.
- Detail-oriented, especially around pricing, specs, and order accuracy
- Willing to travel for training (Chicago, St. Louis etc.).
Nice To Haves
- Prior inside sales or customer service experience preferred, ideally in metals/manufacturing/distribution
- CRM platforms is a major plus.
Responsibilities
- Fielding customer inquiries and RFQs in a timely manner.
- Provide customer status on pending orders.
- Prepare and follow up on quotes for coil/slit orders
- Assist customers with quality inquiries.
- Enter and track customer orders through to shipment.
- Keep the Sales CRM updated with contact information and interaction history.
- Stay informed on industry trends to help refine sales pitches and target strategies.
- Credit/Debit responsibilities
- NCMR tracking
- Managing employee records and onboarding for new hires.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
