Inside Sales

ITW•Des Plaines, IL

92d•$66,000 - $80,000

About The Position

This role is responsible for building strong customer relationships, managing sales orders, and contributing to revenue goals. The Inside Sales position involves understanding customer needs, responding to inquiries, processing orders, and providing technical support. The role also requires collaboration with internal teams to forecast sales and ensure customer satisfaction. The company values diversity and equal employment opportunity, creating a workplace where all employees can develop and perform to their full potential.

Requirements

4-year technical degree preferred.
High proficiency with Microsoft Office products, specifically Outlook, Word, and Excel (advanced Excel skills preferred).
Excellent communication skills (both written and verbal) with multiple stakeholders and customers.
Ability to multi-task, prioritize, and manage time effectively, meeting deadlines as assigned.
High analytical abilities leading to competent problem-solving and logical decision-making.
Good hands-on organization skills - must be able to plan and prioritize workload using their own skills and initiative.

Responsibilities

Build excellent rapport with key customers, understanding their needs and delivering to their requirements.
Respond by phone, fax, or e-mail to customer requests for quotes, pricing, and product availability.
Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
Maintain relationships with key customers to support ongoing business and enhance customer satisfaction.
Fill orders by verifying and entering information, processing orders, and expediting shipment when necessary.
Communicate expected delivery dates and other order-related updates to customers.
Develop accounts by checking customer buying history, suggesting related and new items, and explaining technical features.
Ensure appropriate stocking levels and regular sale of stock to avoid inventory holding costs.
Continuously check that set levels are correct for forthcoming anticipated sales.
Deliver revenue against quarterly outlooks by forecasting numbers with External Sales, Production, and Logistics teams.
Ensure Revenue and Material Margin outlooks are accurate and highlight issues early for appropriate reaction.
Assess competitors by analyzing and summarizing competitor information and trends; identify sales opportunities.
Maintain and improve quality results by following standards and recommending improved policies and procedures.
Keep current with technological and competitive developments, update job knowledge by studying new product descriptions, and participating in educational opportunities.
Assist customers and sales representatives with any complaints.
Contribute to a team environment by sharing responsibility in support of the outside sales function and support of outside sales personnel.
Provide direct technical support to regional managers, representatives, and customers.
Support company continuous improvement initiatives.
Perform other duties as assigned.