Inside Sales -Tools & Machinery MRO
About The Position
KBC Tools & Machinery is seeking an Inside Sales professional for their Sterling Heights, MI location. This role is crucial in growing sales, uncovering client potential, and addressing customer needs within the industrial distribution sector. Unlike traditional models, KBC's inside sales team leads the charge in client engagement and business development. The position involves direct interaction with clients via phone, email, and in-person at the front counter, focusing on providing superior customer service, entering orders, generating sales, up-selling, cross-selling, and identifying new business opportunities. The ideal candidate is proactive, relationship-driven, and acts as the 'eyes and ears' of the company, constantly seeking growth opportunities through conversation and curiosity.
Requirements
- 3-5 years or more of inside sales experience, preferably with industrial sales.
- Experience working in a branch-based B2B environment, on a pro-desk, or parts counter.
- High-energy, motivated, and enjoys being customer-facing.
- Strong attention to detail.
- High level of proficiency in Microsoft Office (Excel, Word, Outlook).
- Computer skills.
- Exceptional communication skills.
- Diligence in following up on new business.
- Ability to close sales.
- Understanding customer needs.
- Ability to identify sales opportunities.
Nice To Haves
- Tooling experience.
- CRM (Customer relationship management) experience.
Responsibilities
- Engage in conversations with clients or potential clients to understand their needs, purchasing potential, and supplier expectations.
- Drill down from general requests to identify exact tools or parts clients are looking for.
- Assist clients face-to-face, by phone, or email with product inquiries.
- Enter orders, generate sales, up-sell, and cross-sell products.
- Ask customers about their business to identify sales opportunities.
- Merchandise the showroom and flyer items.
- Build relationships with customers.
- Introduce new products and mention value propositions.
- Identify additional contacts within existing accounts to develop new accounts or assist in other areas of their business.
- Act as the eyes and ears of the company, looking for opportunities for growth.
- Achieve sales targets.
Benefits
- Outstanding opportunity
- Smiling face that greets customers
- Work Monday – Friday, 8 hours a day, 8:00a.m. - 4:30p.m.
- No two days are alike
- Great prices
- Fast & friendly service
- Over 100,000 industrial items in stock
- Full offering of Abrasives, Cutting Tools, Carbide Tooling, Fluids, Measuring & Inspection, Toolroom Accessories, Hand Tools, Shop Supplies, Power & Air Tools, and Industrial Machinery.
- Strong combination of in-depth inventory of name brand and world class products
- Huge commitment to customer service
- Take care of every order to ensure that we do what we say and say what we do.
- Clients keep on coming back.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
