Inside Sales

Richards Building Supply • Michigan City, MI

13d • Onsite

About The Position

Richards Building Supply, a family-owned and operated company with over 40 years of success, is seeking a driven Inside Sales Representative to be the backbone of their customer relationships. This role involves providing expert guidance and support to contractors and industry professionals, acting as a trusted advisor, and handling customer interactions to ensure they feel valued. The position also includes collaborating with Outside Sales representatives, processing orders, tracking inventory, coordinating product transfers, and educating customers on promotions and new products.

Requirements

• 2-3 years of experience in a customer-facing role, preferably in sales, retail, or distribution.
• Strong computer skills (Microsoft Office, CRM experience a plus!).
• Ability to multitask in a fast-paced environment.
• Willingness to travel overnight (up to 10%).

Nice To Haves

• Industry knowledge is a plus —but we’re happy to train motivated candidates!
• Spanish-speaking skills are a strong advantage but not required.

Responsibilities

• Act as a trusted advisor to customers, helping them find the right products for their projects.
• Handle inbound and outbound customer interactions—whether over the phone or in-person—ensuring every customer feels valued.
• Collaborate with Outside Sales reps to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers to meet customer demands.
• Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
• Maintain accurate records, process payments, and ensure seamless order fulfillment.

Benefits

• Full-time, Monday-Friday with consistent hours
• 20 PAID DAYS OFF (includes PTO, holidays, and family-focused company closure between Christmas & New Year’s!)
• Strong hourly rate + OT potential during peak season
• Eligibility for discretionary holiday and performance bonuses.
• Medical, dental, and vision insurance with significant employer contributions
• 401K with industry-leading company match.
• Additional voluntary benefits, including disability coverage and accident insurance.
• Training, promotions, or new opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed