Inside Sales

Richards Building Supply • Charlotte, NC

5d

About The Position

Are you passionate about delivering exceptional customer experiences and growing your career in sales?
Join Richards Building Supply, a family-owned and operated company with over 40 years of success!
We’re looking for a driven Inside Sales Representative in our Charlotte, NC location, to be the backbone of our customer relationships, providing expert guidance and support to contractors and industry professionals.

What You'll Do:
Act as a trusted advisor to customers, helping them find the right products for their projects.
Handle inbound and outbound customer interactions—whether over the phone or in-person—ensuring every customer feels valued.
Collaborate with Outside Sales reps to drive sales and resolve customer needs.
Process orders, track inventory, and coordinate product transfers to meet customer demands.
Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
Maintain accurate records, process payments, and ensure seamless order fulfillment.

Requirements

• 2-3 years of experience in a customer-facing role, preferably in sales, retail, or distribution.
• Strong computer skills (Microsoft Office, CRM experience a plus!).
• Ability to multitask in a fast-paced environment.
• Industry knowledge is a plus—but we’re happy to train motivated candidates!
• Willingness to travel overnight (up to 10%).

Nice To Haves

• Spanish-speaking skills are a strong advantage but not required.

Responsibilities

• Act as a trusted advisor to customers, helping them find the right products for their projects.
• Handle inbound and outbound customer interactions—whether over the phone or in-person—ensuring every customer feels valued.
• Collaborate with Outside Sales reps to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers to meet customer demands.
• Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
• Maintain accurate records, process payments, and ensure seamless order fulfillment.

Benefits

• Stable Schedule: Full-time, Monday-Friday with consistent hours based on branch operations—no unpredictable shifts or weekend work!
• Generous PTO: 20 PAID DAYS OFF (includes PTO, holidays, and family-focused company closure between Christmas & New Year’s!).
• Competitive Pay & Bonuses: Strong hourly rate + OT potential during peak season, plus eligibility for discretionary holiday and performance bonuses.
• Comprehensive Benefits: Medical, dental, and vision insurance with significant employer contributions to help keep costs affordable.
• 401K with industry-leading company match.
• Additional voluntary benefits, including disability coverage and accident insurance.
• Career Growth: We invest in your success—whether through training, promotions, or new opportunities.
• Family-Owned & Operated: We treat our team like family and foster a supportive, team-driven environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees