Inside Sales

CBT•Cincinnati, OH

17h•Onsite

About The Position

CBT Company is seeking an Inside Sales Representative to join their team and grow their Belting and Mechanical business. The role focuses on solution selling to improve customer productivity, operational efficiencies, safety, and reliability, ultimately increasing customer profits. The Inside Sales Rep will be responsible for entering orders accurately, building strong customer relationships, and acting as a central point of communication. The ideal candidate is passionate about solution selling and possesses excellent communication and interpersonal skills.

Requirements

High School diploma or equivalent required
Excellent written and oral communication skills
Ability to handle a fast-paced work environment and efficiently and effectively interact with customers and internal departments.
Competent in area of product specialties.
Ability to learn and adapt to changing technologies, customer/supplier requirements, websites, and portals

Nice To Haves

Bachelor’s degree preferred
Prior experience working in industrial distribution
Knowledge of conveyor belts and components is a plus
CBT specific product and systems knowledge including MS Office, P21, UX, CRMgo, and CBT Website

Responsibilities

Enter orders in a timely manner with appropriate billing, shipping, and customer contact information.
Build strong working relationships with customers.
Function as the center of all communications due to frequency of direct contact with customers.
Engage with customers and colleagues in a positive and professional manner.
Follow up and convert quotes to orders.
Continuously reconcile existing quotes on system.
Communicate accurate due date expectations with customers.
Confirm orders with customers via email including order acknowledgement.
Understand special procedures that apply to Direct Ship Orders (DSO), Will Calls, Expedited Freight Orders, Kit/Assembly orders, and Rebate/Contract on the Fly orders., EDI, and Conexium.
Understand all aspects of customers and their business to enhance relationship with CBT, including knowledge of processes, products, and competitive sources.
Recommend complementary, upstream, and downstream parts associated with the customer’s industrial system along with substitutes in necessary.
Provide Purchasing Department with sourcing information, purchase costs, special quote numbers, due dates, shipping instructions/carrier methods, and any additional details needed.
Handle all aspects of any extenuating circumstances such as DSO, emergency orders, one-time vendors, and non-assigned vendors.
Effectively communicate all pertinent information to the sales coordinator.
Proactively ask questions of customers to maintain knowledge of their competitive activities, project opportunities, customer issues, and organizational changes.
Communicate all information to necessary CBT departments such as Account Managers, Specialists, Sales Coordinators, Accounting, Warehouse, Marketing, Operations, and Management.
Maintain accurate and current information in the mandatory customer note fields of P21 and CRMgo.
Personal review of dashboard and daily/weekly reports that are provided.
Uphold professional attitude with customers, suppliers, and CBT employees.
Treat all with dignity and respect.
Deliver upon promises or commitments such as timely return of quotes, information, reports, phone calls, emails, voicemails, etc.