Inside Sales

EIS legacy LLC • Rochester, NY

87d • Hybrid

About The Position

EIS is growing its presence on the internet. We’ve redesigned the company site to become a self-service hub, but most of our customers still don’t know the great news! We need digitally savvy, customer-focused professionals who can help our customers learn about the new site. The Customer Service Specialist – eCommerce is responsible for learning all aspects of the sales and customer service process to provide support and assistance. Come and grow with us!

Requirements

• High School Diploma or GED
• Two years’ experience of proven support and data entry experience
• Knowledge, experience and/or training in accurate data entry, office equipment, and use of CRM (Customer Relationship Management) system.
• Effective verbal and written communication skills
• Comfortable learning new equipment, applications and processing in a fast-paced environment.
• Ability to work professionally, effectively, and efficiently in a team environment with customers, management and peers.
• Ability to multi-task effectively.
• Excellent verbal and written communication skills with the ability to interact effectively across all levels of the organization.
• Strong reasoning and critical thinking skills are required.

Nice To Haves

• Associate Degree in related discipline desired and may substitute for required experience

Responsibilities

• Respond to and manager customer related issues including order entry, processing incoming electronic orders, expediting, maintaining customer accounts, source products and pricing, and maintaining customer scheduled orders.
• Ensuring the EIS Website reflects accurate, up-to-date content
• Migrate existing customers, placing phone orders over to eCommerce
• Assist customers with eCommerce inquiries, including, but limited to how to fully optimize the self-service experience (placing orders, responding to chat inquiries, invoicing, tracking, order history, quotes, etc.)
• Provide feedback to management and production regarding customer needs and concerns
• Perform Live Chat assistance for customers, while using the website

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED