Inside Sales Water

General Pacific, Inc.•Fairview, OR

11d•$25 - $28•Onsite

About The Position

General Pacific, Inc, is one of the leading wholesale stocking distributors in the Northwest region of the U.S since 1965. Our company is a utility distribution provider serving the electric, water, telephone, and communication utility markets. We have been in business for over 50 years and have built a long-lasting relationship with our customers by providing them with quality products and value-added services. Our overall primary goal is the complete satisfaction of our utility customers. Our company strives to maintain adverse and well-educated staff to serve our customer’s needs. We are seeking to hire a candidate who can fulfill the Inside Sales Water (Fairview) positions in our growing company that offers benefits with opportunities to advance and learn alongside accomplished business leaders.

Requirements

Has the ability to establish and maintain an effective working relationship with co-workers, customers, vendors, and the general public.
Ability to establish priorities, work independently, multitask, and proceed with objectives without supervision.
Ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Has the ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Capable of operating a PC and various software packages including, but not limited to, word processing, excel, e-mail, and internet applications.
Capable of operating office equipment such as a printer, scanner, photocopier, and fax machine.
Excellent verbal and written communication skills are preferred.

Nice To Haves

Knowledge of utility electrical and telecommunications systems and components is preferred but not required.

Responsibilities

Promotes and maintains corporate image through consistent and quality service and establishes and maintains positive working relationships with customers, vendors, and co-workers.
Analyzes customer business opportunities and proactively recommends items needed by customers to increase customer satisfaction and improve transaction profitability.
Generates new and repeat sales by providing customers with technical data on materials and products as needed and information on alternative materials and products when available.
Recommends alternative products based on cost, availability, or specifications.
Determines customer requirements and expectations to recommend specific products and solutions.
Increases sales and average order size using cross-selling, up-selling, and add-on sales.
Educates customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction.
Contact manufacturers and representatives for pricing and availability as needed.
Quotes prices and credit terms following standard procedures and prepares sales contracts for orders obtained.
Requests, reviews, and signs bid and performance bonds when required.
Accurately processes customer transactions.
Order and monitor contract materials as required by the customer.
Obtains freight rates when quoting freight-sensitive materials.
Obtains accurate information from vendors relating to the shipment and expected delivery dates.
Estimates dates of delivery to customers based on stock and delivery schedule provided by manufacturers.
Monitor’s scheduled shipment dates to ensure timely delivery and confers with the Operations Manager, Director of Purchasing, Expediter, and vendors to expedite as needed.
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
Communicates to the Director of Purchasing any unexpected increases or decreases in demand for products.
Fills requests for catalogs, information, or samples as needed.
Liaises with Expediter to ensure return authorizations on time based on local stocking or manufacturer’s return policy and transmits to customer.
Remains current on consumer preferences by attending sales meetings and vendor training and reading trade journals.
Maintains databases of customer and vendor contacts, updating as necessary.
Other duties are assigned as needed.