Inside Sales Total Access

Airgas•Henderson, NV

38d•Onsite

About The Position

Airgas is hiring an Inside Sales Specialist in Henderson, NV. This role focuses on retaining existing customer sales, driving gross margin growth, and new customer attainment by managing a portfolio of customers and prospects. Business will be gained through proactive customer touch, effective negotiation, and deliberate territory planning using the company’s CRM system. The role requires a strong emphasis on safety, adherence to company policies, and proactive outbound sales calls. Associates will manage their territory by speaking with customers at regular intervals, spending approximately 40% of their day on the phone with customers. They will also handle inbound calls, manage call path control through negotiation, and attend required training sessions. The position involves using SAP for sales quotes and orders, documenting customer accounts with the BSC Credit Department, and utilizing Salesforce.com for sales planning, opportunity management, and pipeline development. Value-added tools and collaboration with Sales Managers are also part of the role, along with potential training or mentoring of peers.

Requirements

High School Diploma or GED equivalent required
Strong self-motivation
Ability to interact well with others
Able to work well as a member of a team
Excellent communication and negotiation skills
Ability to work independently and under pressure to meet deadlines
Follow all Company policies and procedures, of particular importance are the items assigned annually through Airgas University, detailing specific rules around Safety, IT Security, Antitrust - Global Competition Principles and Practices, Avoiding Fraud, etc.
Gauge to be on the phone with customers approximately 40% of their day.
Continue to enhance these skills through self-study, coaching session.
Follow all tactical procedures as defined by the training team.

Nice To Haves

College degree preferred
Industrial distribution or knowledge of PPE, Welding and Gases preferred

Responsibilities

Retain existing customer sales, drive gross margin growth, and new customer attainment by managing a portfolio of customers and prospects.
Gain business through proactive customer touch, effective negotiation, and deliberate territory planning using the company’s CRM system.
Make proactive telephone calls to stay connected with existing customers and pursue new account prospect opportunities.
Manage territory effectively by speaking with customers in regular intervals (monthly).
Receive inbound phone calls from customers, and provide courteous professional service to ensure a high quality experience.
Manage call path control through effective negotiation of fair pricing while protecting Airgas profitability.
Attend all training sessions required as deemed appropriate by Management to remain current on product knowledge, competitive information, sales skills, software changes and new procedures.
Use the company’s enterprise resource planning system, SAP, to document sales quotes and orders.
Accommodate customer returns and credits as necessary.
Work with the BSC Credit Department to ensure customer accounts are kept up to date so that payment due reflects accurately.
Use the company’s CRM system, Salesforce.com as a sales planning tool.
Document cases that illustrate where business is at risk, or has been lost.
Use value added tools such as emarket capabilities, airgas.com, marketing materials, and the Field Specialist Network when needed and justified to meet customer needs.
Work with Sales Managers to enhance call technique through self-monitoring.
Strategize on budgeting and territory planning.
Assist with training or mentoring peers upon request.