Inside Sales Team Manager, Royal Canin

Mars • Creve Coeur, MO

8d • $134,400 - $184,800 • Remote

About The Position

The Inside Sales Team Manager is accountable for establishing an effective team environment in order to execute the Veterinary Business Unit strategy and achieve business objectives/KPIs for the Royal Canin Veterinary business. This role leads a team who virtually sells to remote veterinary customers, supports a seamless customer experience in partnership with the field sales team, and is responsible for team performance, sales forecasting, and continuous improvement of the inside sales process.

Requirements

• Bachelor's degree in Business, Marketing, Veterinary Science preferred
• 5+ years experience in B2B Sales
• Excellent communication and presentation skills (oral and written)
• People leadership experience in leading, motivating, and managing a sales force
• Demonstrated success in an inside sales position
• Proven experience in sales management, preferably within an inside/virtual sales environment
• Strong understanding of sales performance metrics, forecasting, and CRM software (Salesforce)
• Comfort analyzing data to identify opportunities, managing multiple tasks, and taking on new challenges with a sense of urgency and energy

Responsibilities

• Achieve profitable sales growth objectives through leadership of Veterinary Inside Sales Team
• Responsible for upholding high standards of direct reports; monitors weekly activities of sales personnel utilizing Salesforce and Vonage to assess customer interactions, and supports the team in identifying and building a sales pipeline through qualifying leads, prospecting, and penetrating new and existing accounts
• Sets team sales targets and produces regular sales forecasts and performance reports for leadership
• Works in close partnership with Divisional Sales Directors to deliver unified and seamless customer experience in support of field sales execution
• Collaborates cross-functionally with Marketing, Strategic Accounts, Veterinary Affairs and other business partners to ensure sales strategy remains well-aligned with broader business objectives
• Evaluates current sales practices, tools, and processes to determine effectiveness, and recommends and implements improvements to increase efficiency
• Actively develops a talent pipeline through recruitment and effective coaching of team; develops associates to meet both their career goals and the organization's goals
• Models the leadership behaviors commensurate with the 5 Principles; develops a team mentality through driving personal development, engagement, and inclusivity of direct reports
• Able to quickly shift gears and lead team through change management
• Ensures effective and efficient call coverage patterns that align with hospital priority classification
• Cultivates with team effective multi-level and multi-functional customer relationships, building customer equity, and driving improved customer satisfaction and business performance
• Addresses and resolves escalated customer complaints and team conflicts as needed
• Other duties as assigned

Benefits

• company bonus
• 401(k) plan
• medical insurance
• dental insurance
• vision insurance
• basic life insurance
• paid parental leave (up to 18 weeks)
• vacation (120 hours per year)
• paid sick time (maximum of 40 hours per calendar year)
• 12 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager