Inside Sales Team Lead

Radwell International•Willingboro Township, NJ

19h•Onsite

About The Position

The ISR Team Lead is a working lead role within Inside Sales responsible for balancing individual sales and customer support responsibilities with day-to-day team support on the sales floor. This position serves as a resource for Inside Sales Representatives by helping reinforce priorities, supporting workflow execution, assisting with issue resolution, and promoting strong customer responsiveness and sales performance. This role is expected to remain actively engaged in ISR work while also providing leadership support to the team. The ISR Team Lead does not function as the formal manager of the department, but plays an important role in helping drive daily execution, consistency, and communication across the team.

Requirements

Must understand the sales cycle; ability to understand the Radwell International sales cycle
Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment
Strong computer proficiency
Proficiency using email, the internet, Microsoft Office, and other business systems
Strong understanding of the sales cycle and the Radwell sales process
Ability to balance individual workload with team support responsibilities
Strong communication and interpersonal skills
Attention to detail
Problem solving abilities
Ability to multi-task in a fast-paced sales environment
Ability to sell and support others in effective sales execution
Ability to provide day-to-day guidance and peer leadership in a collaborative manner
Ability to reinforce expectations and escalate issues appropriately

Nice To Haves

High School Diploma or equivalent preferred
Previous sales experience in a related environment or a college degree in business or a related field of study preferred
Demonstrated success in inside sales, customer support, or related commercial work
Experience serving as a peer resource, trainer, or informal team lead preferred

Responsibilities

Respond to customer inquiries by phone, email, and other communication channels in a timely, professional, and efficient manner
Manage sales opportunities for all product lines and perform sales tasks necessary to turn opportunities into billable sales
Enter quotations and orders into sales order processing systems and ensure accurate sales information, including delivery, payment terms, and other critical order details
Confirm orders with customers and perform follow-up and order clean-up as necessary
Check inventory and fulfill orders from inventory when possible
Source products for manufacturers not currently supplied by Radwell and support pricing efforts as needed
Build new customers in sales order processing systems and maintain complete and accurate customer information
Perform product and price maintenance in business systems and support ongoing database cleanup and maintenance
Proactively develop new business through outbound customer calls and other sales activity
Support the day-to-day flow of work on the sales floor by helping reinforce priorities, coverage, responsiveness, and follow-up
Serve as a point of contact for team members who need guidance on customer issues, order flow, system questions, and day-to-day problem solving
Help support onboarding and peer training for new or developing team members
Reinforce established processes, service expectations, and best practices across the team
Help monitor team activity levels, quote flow, responsiveness, and general execution, escalating concerns to leadership as needed
Assist leadership in communicating daily goals, operational priorities, and workflow expectations
Partner with leadership to identify process gaps, training needs, and opportunities for continuous improvement
Interact with departments across Radwell to help resolve issues and support customer commitments
Maintain a high degree of customer satisfaction as measured through feedback, survey results, and other business indicators
May be modified from time to time. Other duties, tasks, and work may be assigned