Inside Sales Support

Mettler Toledo • Columbus, OH

2d • Onsite

About The Position

This role is a part of the Inside Sales Team in Columbus, Ohio and is a crucial position aimed at providing world-class support to Laboratory and Industrial customers. The Support Inside Sales Representatives will primarily support our Field Sales organization by nurturing inbound requests, leads, and supporting Order Management in sales order completion. The role will require dynamic skills to work with our marketing, field, and management teams to better serve customer needs, which will result in higher sales revenue.

Requirements

• At least 1 year in sales, customer service and/or marketing experience
• Knowledge of Microsoft Office programs
• A preference for work in a fast-paced sales environment
• Excellent people skills to create rapport with prospects quickly

Nice To Haves

• A Bachelor's Degree is preferred but not required
• Inbound or outbound call center experience or worked in a sales development role before is a plus
• Experience using SAP's CRM system is a plus

Responsibilities

• Actively lead customers through the sales cycle from quote to closing of sales.
• Manage incoming demand, i.e. calls, emails or mt.com requests for price, availability or quote. Ensure quality service with focus on service level, customer service and urgency to response/follow-up
• Support in installation confirmations with our scheduling and field teams
• Assure database integrity by validating and correcting the data housed within our CRM at every practical opportunity
• Accurately and quickly, provide reference quote for products, services, and solutions to accounts that do not need product selection guidance on an as needed basis
• Assist sales representatives with above baseline targets and/or lead counts with quoting and nurturing support to maximize their productivity.
• Assist team lead and senior management by providing weekly updates about recurring business issues that require a proactive approach, or trends that suggest alternate sales offers or approaches, through regular communication or team meetings
• Overall general knowledge of the business area's product lines and service offerings
• In-depth knowledge of all internal applications related to sales and marketing, including but not limited to SAP CRM and ECC
• Time management and multi-tasking skills; ability to handle a complex and highly communicative environment
• The ability to make confident and reasoned decisions regarding processes that affect every day work, and the ability to understand when to involve Accounting, Sales and Marketing with respect to discounts, and special terms and conditions, is required

Benefits

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, employee wellness programs, plus other perks and discounts
• Parental and caregiver leave policies
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree