Inside Sales Support Associate, South Florida

Greyson Clothiers • Remote, US,

9d • $55,000 - $60,000 • Remote

About The Position

The Inside Sales Support Specialist will be responsible for managing a dedicated order pool for our South Florida territory accounts. This position will focus on driving customer satisfaction, order fulfillment, and account growth. This individual will serve as the primary point of contact for our South Florida Account Executive (AE) and customers, ensuring orders are processed accurately and promptly while offering proactive solutions to any issues. This role will collaborate across functions to manage the full customer lifecycle, from order inception through delivery, while handling specialized and time-sensitive requests with a high level of service.

Requirements

• Bachelor's degree in business, marketing, or a related field preferred.
• Proven experience in customer support, EDI allocation/management, or a related role, preferably in a wholesale or B2B environment.
• Excellent communication and interpersonal skills.
• Strong organizational abilities with attention to detail.
• Familiarity with wholesale processes, order fulfillment, and inventory management.
• Ability to work collaboratively in a team-oriented environment.
• Proficient in using customer relationship management (CRM) software and other relevant tools.

Responsibilities

• Oversee the full order lifecycle, including order processing, allocation, picking, and shipping, ensuring timely delivery.
• Partner with the Warehouse, third-party vendors, and internal teams to ensure seamless order fulfillment.
• Proactively identify and address any issues or concerns raised by wholesale customers, working closely with internal teams to ensure swift resolution.
• Liaise with various departments such as sales, logistics, and technical support to gather information and updates for wholesale customers.
• Maintain bi-weekly touch bases with the territory Account Executives to review Open Orders, upcoming customer onboarding, and high priority orders.
• Troubleshoot and resolve escalated customer concerns, using sound judgement to ensure timely and effective solutions.
• Collaborate with cross-functional teams to identify root causes of recurring issues and implement process improvements to prevent future disruptions.
• Provide onsite support in the South Florida territory, as needed.
• Ensure that customer data and order information are accurately recorded and maintained for future reference and reporting purposes.
• Build strong relationships with key decision-makers and stakeholders within client organizations to support retention and identify growth opportunities.

Benefits

• Unlimited Paid Time Off
• Paid Sick Leave
• 13 annual paid company holidays
• Competitive employee discount
• Paid Family Leave Program (maternity and bonding)
• Company paid long-term and short-term disability
• Tax Advantage Accounts (FSA, HSA, FSA Dependent Care, 401(k), and 401(k) Roth
• Comprehensive Medical Coverage (medical, dental, vision) with company HSA contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level