Inside Sales & Support Specialist
About The Position
Spotix is a growing e-commerce company specializing in premium hearth, patio, and outdoor living products - fireplaces, fire pits, grills, and outdoor kitchens. We help homeowners and trade professionals plan and purchase complex products online with confidence, and support them throughout their projects. We’re looking for an Inside Sales & Support Specialist to join our local team. This is an entry-to-mid level role focused on supporting customers, learning a technical product catalog, and assisting with product and sales-related questions. This role is best for someone who learns quickly, takes initiative, and isn’t afraid to engage with customers while still building expertise.
Requirements
- Ability to sit or stand for extended periods during the workday
- Strong communication skills (verbal and written) with a consultative sales style
- Comfortable learning and working across multiple software systems and tools
- Fast learner comfortable handling technical products
- Organized, dependable, and detail-oriented
- Comfortable multitasking in a fast-paced environment
- Willing to engage with customers while still learning
- Occasional overnight travel may be required for training and vendor visits
Nice To Haves
- DIY, trade, construction, or home-improvement experience (personal or professional)
- Prior customer service or inside sales experience
Responsibilities
- Handle inbound customer calls, chats, and emails
- Learn and support a large catalog of hearth, patio, and outdoor living products
- Guide customers toward the right product based on needs, specifications, and budget
- Assist with quotes, product documentation, and order coordination
- Provide post-sale product support, basic troubleshooting, and order status updates
- Support active customer projects and escalate complex issues when needed
- Work closely with teammates and vendors to support customers throughout their projects
- Work across Shopify, NetSuite, and support tools
- Accurately document customer interactions and follow-ups
Benefits
- Health insurance (with company contribution)
- Dental and vision insurance
- 401k with company match
- Paid vacation and holidays
- Paid maternity/paternity leave
- Employee product discounts
- Casual dress code
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
