Inside Sales Rep I

SPX Technologies • Franklin, TN

1d • Hybrid

About The Position

SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world through its platforms in HVAC and Detection and Measurement. The Detection and Measurement segment includes Aids to Navigation (Flash, Sabik Marine, and Sealite), which are leading providers of lighting and navigational aids for marine, obstruction, and airfield end markets. As an Inside Sales Support Specialist, you will support sales and customer service operations by assisting with quote generation, order processing, credit card payments, and providing support to outside sales personnel. You will offer exceptional service via phone and email and collaborate cross-functionally with other departments to ensure a seamless customer experience.

Requirements

• 2+ years of experience in inside sales, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
• A positive, can-do attitude with a passion for customer service.
• High School Diploma or equivalent

Nice To Haves

• Experience with order processing, quoting, and payment processing.
• Experience with Salesforce and SAP software.
• Associates degree preferred

Responsibilities

• Assist customers with product inquiries and generate accurate quotes based on their needs.
• Process customer orders, ensuring accuracy and timely delivery.
• Follow up with customers to ensure orders are processed and delivered as expected.
• Provide exceptional customer support via phone and email, addressing inquiries, issues, and concerns.
• Resolve customer problems in a timely, professional manner, ensuring customer satisfaction.
• Assist Account Managers and outside sales representatives by preparing quotes and orders.
• Provide information on product availability, pricing, and delivery timelines.
• Coordinate with the warehouse, shipping, and billing teams to ensure the timely and accurate fulfillment of orders.
• Communicate effectively with other internal departments to address customer needs and resolve issues.
• Continuously identify opportunities to enhance the customer experience and increase customer satisfaction.
• Suggest improvements to internal processes that would lead to more efficient operations and better service delivery.
• Act as a liaison between customers and the company to ensure all customer concerns are heard and resolved promptly.
• Perform other administrative duties as needed to support the sales and customer service departments.

Benefits

• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED