Inside Sales Support Specialist - Seasonal/Part-time
About The Position
Ernesta is seeking a Seasonal Inside Sales Support Specialist to provide administrative and operational support to our Design & Sales Specialist team during our busiest season. This role is ideal for someone with prior sales or account support experience who thrives behind the scenes, enjoys keeping projects organized, and understands how to move opportunities forward. Rather than owning the sales conversation, you'll help remove administrative work from the Inside Sales team so they can focus on building relationships and closing business. You'll play an important role in ensuring trade customers receive timely follow-up, accurate information, and a seamless experience throughout the sales process. This is an in-person role, based out of our showroom located at 138 W Maple Rd. in Birmingham, MI.
Requirements
- 2+ years of experience in a consumer-facing role
- 2+ years of customer service and/or direct consumer sales
- High level of proficiency working online across multiple software tools such as Zoom, Google suite, Salesforce, Gladly, Shopify
- Solutions oriented with sound judgment, business sense, and high integrity
- Willingness to work in a collaborative environment and wear many hats
- Great time management and organizational skills
- Flexible schedule, including weekend and holiday hours
Nice To Haves
- Knowledge and enthusiasm for the design industry
- Home furnishings or design industry experience.
- BA or experience working in a creative field, interior design, art history, architecture, etc.
- Account management experience
Responsibilities
- Support Design & Sales Specialists with administrative tasks throughout the sales cycle
- Offer elevated, consultative service across multiple channels (in person, chat, text, email, phone) to create a personalized experience
- Deliver exceptional design and product expertise to Ernesta’s customers
- Support the Inside Sales team through communication and proactive outreach
- Qualify leads and identify opportunities for upselling, cross-selling, and expanding customer orders
- Advise customers on how to size, floor plan layouts, and material selection
- Ability to navigate between multiple software applications
- Maintain a clean, organized, and on-brand showroom that delights clients at every touchpoint
- Spread kindness through every touchpoint, creating brand fans!
Benefits
- Hourly Rate: up to $30/hour
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
