Inside Sales Support Representative

908 Devices

10h • $40,000 - $50,000

About The Position

908 Devices Inc. (NASDAQ: MASS) is revolutionizing chemical analysis with its simple handheld devices, addressing life-altering applications. The Company’s devices are used at the point-of-need to interrogate unknown and invisible materials and provide quick, actionable answers in vital health, safety and defense tech applications, addressing the fentanyl and illicit drug crisis, toxic carcinogen exposure, and global security threats. The Company designs and manufactures innovative products that bring together the power of complementary analytical technologies, software automation, and machine learning. For more information, visit 908devices.com
908 Devices has a corporate office in Burlington, MA with a manufacturing center in Danbury, Connecticut and a growing population of remote staff worldwide.
The Inside Sales Support (ISS) role is an entry-level, high-activity sales position focused on expanding revenue within the existing U.S. customer base. The ISS drives outbound and inbound engagement to identify needs, qualify opportunities, and sell warranties, service/support plans, consumables, and accessories across the 908 Devices portfolio.
This role requires high call/email volume, disciplined use of Salesforce to document activity and manage leads/opportunities, and strong coordination with Field Sales and Customer Success to route issues, escalate risk, and ensure customer needs are addressed quickly. The ISS also supports the quote-to-order process end-to-end, including quoting, tracking order progress, and producing a weekly forecast.

Requirements

• Salesforce, Sales Navigator, or similar CRM and modern sequencing tools proficiency.
• Excellent phone/email presence.
• Ability to obtain site access/badging as needed.
• Bachelor’s degree preferred.

Nice To Haves

• Fed/DOW background and/or sales exposure

Responsibilities

• Lead Management: Own inbound/outbound leads flow for all U.S. based customers respond, qualify (Requirement • Funding • Acquisition Path • Timeline • Stakeholders).
• Outreach & Campaigns: Execute targeted outbound campaigns via calls, emails, and digital outreach to uncover prospect needs, funding, and purchasing timelines.
• Discovery & Qualification: Run structured discovery calls to assess fit across the 908 Devices portfolio (MX908, VipIR, XplorIR, ProtectIR, etc.) and advance customers from interest to qualified opportunity to closed-won.
• Pipeline Hygiene & Capture Support: Maintain accurate Salesforce data (contacts, accounts, activities, stages, next steps); surface and route relevant RFIs/RFQs (e.g., SAM.gov and agency portals) and coordinate with contract-vehicle/partner routes (GSA, DLA, IDIQs, BPAs) as applicable.
• Quoting, Order Tracking & Forecasting: Create and send quotes; track orders from quote through PO/process completion; deliver a weekly forecast with risks, next actions, and expected close timing.
• Customer Feedback Loop & Issue Escalation: Identify customer friction (support needs, adoption risk, renewal risk) and escalate to Field Sales or Customer Success with clear context and recommended next actions.
• Messaging & Market Awareness: Translate technical capabilities into customer outcomes; maintain basic competitive awareness in public safety/federal/defense markets and feed insights back to the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level