INSIDE SALES SUPPORT
About The Position
The Inside Sales Support Team is a critical part of our operations and customer service team, providing behind-the-scenes support for our outside sales reps. This role focuses on accurate data entry, order management, shipping coordination, and exceptional internal customer service. What makes you great for this role You thrive behind the scenes, keeping everything running smoothly with precision and consistency. You’re a problem-solver who enjoys supporting others and ensuring nothing falls through the cracks. You have a knack for organization and take pride in accurate data entry and clean records. You’re comfortable juggling tasks and can pivot quickly when priorities shift. You communicate clearly and professionally—whether you're updating a sales rep or working with the shipping team. You care about customer experience, even if your work isn’t always customer-facing. You understand that great service means thinking ahead, following up, and staying detail oriented.
Requirements
- Completed online application (including work history and reference information)
- Resume
Nice To Haves
- Knowledge of Microsoft Word, Excel, and PowerPoint is a plus.
- Familiarity with Infor or similar ERP systems is a strong advantage.
Responsibilities
- Enter and maintain sales orders with a high degree of accuracy
- Monitor and manage order progress, ensuring timely fulfillment and delivery
- Coordinate with the shipping department to support order logistics
- Provide responsive and solutions-oriented support to outside sales reps
- Resolve issues related to orders, inventory, or shipping in a timely manner
- Maintain organized records and documentation related to sales and logistics
- Assist with generating reports for sales and operational tracking
- Allocate firearms to appropriate orders and/or programs
- Perform accurate order entry for various programs including Pro-Staff, Military/Law Enforcement (MI/LE), VIP, and Reward/Points programs
- Process payments and ensure transaction accuracy
- Maintain and update expired FFL (Federal Firearms License) records for applicable programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
