Inside Sales Support I

SESCO Lighting•Tampa, FL

About The Position

Responsible for providing exceptional customer service support of our customers, manufacturers, and outside sales people. Works under immediate supervision.

Requirements

Requires a high school diploma or equivalent
1-3 years of experience in the field or in related area
Must have problem solving ability
Must have excellent math skills
Understanding new information for both current and future problem-solving and decision-making
Knowledge of principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology
Must be proficient on Word, Excel, Blue Beam, internet research, and Outlook

Responsibilities

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Check to ensure that appropriate changes were made to resolve customers’ problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Responsible for maintaining relationships with customers, manufacturers, and outside sales people as directed
Responsible for all aspects of order entry
Provides proactive shipping information to customers
Works to solve customer problems under direction of manager
Responsible for producing submittals
Responsible for all aspects of customer service as directed
Other duties as assigned by manager