Inside Sales Support/Customer Service
About The Position
ANM is seeking an Inside Sales Support/Customer Service Rep to join our exceptional team. ANM is a leading IT solutions provider helping organizations secure, connect, and transform their technology environments. For more than 30 years, ANM has partnered with clients to design, procure, deploy, and manage solutions across networking, cloud, cybersecurity, data center, and modern workplace technologies. Built on deep engineering expertise and trusted partnerships, ANM delivers practical solutions that reduce risk, simplify operations, and support long-term growth. From consulting and architecture to implementation, managed services, and lifecycle support, ANM helps clients move forward with confidence and stay prepared for what’s next.
Requirements
- Experience in an Inside Sales position ideally within the IT Industry
- Working knowledge with Cisco online tools like CCW, and CCWR and knowledge to build and validate a simple configuration.
- Solid skill in preparing written communications and materials.
- Good verbal communication skills, strong work ethic, and a positive attitude.
- Demonstrate proven leadership skills and time management experience.
- Must have the ability to manage a high volume of e-mail communications.
- Outstanding time management skills and ability to prioritize opportunities to ensure effective and timely follow-up.
- Ability to build and maintain strong relationships with manufacturers, vendors, and customers.
- Microsoft Office
- The high degree of integrity in handling confidential information.
- Ability to work collaboratively as part of a team.
- Ability to work independently with minimal direction.
- Travel is occasionally required for this position.
- Must have a valid driver’s license and motor vehicle insurance.
Nice To Haves
- Salesforce knowledge is a plus.
- Understanding SLED sales cycles, contracts, and processes is a plus.
Responsibilities
- Support AM & Customers on day-to-day operations.
- Creation of new Opportunities in Salesforce
- Create Quotes
- Coordinate with the Solution Architect Team for estimates
- Validate quotes to customer-specific requirements.
- Order processing – Completes procurement package and ensures all required documentation is received.
- Post-Order Support - works with other ANM teams.
- Track Lead times and expedite when necessary.
- Tracking ship status for all open orders
- Shipping info (number of pallets, truck with lift gate, etc.)
- Product return authorization and coordination
- Follow up on accounting questions, requests, and corrections from customers.
- Addresses supplier challenges during order processing
- Registers all deals for pricing and ensures all extra incentives and rebates get applied.
- Maintains all quote documentation with accurate pricing, configurations, and formatting.
- Procurement Contract / Manufacturer List Price Updates – especially based on tariff price changes.
- Interface with current suppliers and manufacturers to stay current with all special programs, pricing, and technology to obtain the best price for ANM.
- Works with customers, account managers, and solution architects as part of a team to develop and maintain customer and vendor relationships.
- Review, analyze, and strategize proposals and government contracts as needed.
- Work on special projects as needed.
Benefits
- Medical, Dental and Vision Insurance
- Life Insurance; Short-Term and Long-Term Disability
- 401(k) Retirement Plan
- Paid Time Off
- Flexible Spending Account
- Employee Recognition Rewards
- Career training geared toward professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
