Inside Sales Support - Customer Experience Rep

Crown Equipment•Cincinnati, OH

1d•Onsite

About The Position

Crown Equipment Corporation, a leading global manufacturer of lift trucks, is seeking an Inside Sales Support - Customer Experience Representative. This role involves handling incoming sales inquiries, providing information via multiple channels, and qualifying leads for the sales team. The position also includes making outbound calls, tracking sales information, and following up on leads. The representative will participate in training, potentially at the corporate headquarters, and may work in various branch departments. Crown Equipment Corporation operates a vast global network with numerous manufacturing facilities and retail locations worldwide, offering comprehensive material handling solutions and support services.

Requirements

High school diploma or equivalent
Strong communication, organizational, and time management skills.
Strong problem-solving capabilities, strong sense of responsibility and self-motivation, and ability to work in a team environment are necessary.
Must be proficient in Microsoft office.
Valid driver's license, good driving record, & the ability to safely operate lift trucks
Completion of background check, drug screen & physical required.

Responsibilities

Answer incoming sales inquiry telephone calls.
Provide information by phone, through email or by mail.
Pre-qualify customer inquiry and disseminate call information to appropriate sales person or department.
Make outbound telephone calls.
Log, track, and communicate sales call information.
Follow-up on sales leads and record sales results.
Participate in training activities locally, in the field, & occasionally at the New Bremen corporate headquarters.
Work within various departments within the branch as needed.