Inside Sales Supervisor - Waterworks
FERGUSON•Henderson, NV
•$24 - $51•Onsite
About The Position
Ferguson is currently seeking the right individual to fill an immediate need for an Inside Sales Supervisor. The Inside Sales Supervisor will develop and implement sales strategies; identify potential customers; handle vendor relationships; and monitor industry trends. If you have a love of meeting people and providing outstanding customer service coupled with an interest in supplying directly to the bottom line of a multi-billion-dollar organization, this is the position for you!
Requirements
- 5 years of successful experience in sales is preferred
- Prior management/leadership experience is highly preferred
- Prior experience of setting up inside sales process, metrics, and hiring team members with the ability to lead and motivate
- Possess a strong service orientation, and the desire to serve internal and external customers
- Ability to build strong interpersonal relationships and have outstanding communication skills
- Excellent organization and time management skills
- Possess solid computer skills, including Microsoft Office and prior CRM/Salesforce experience is a plus
Responsibilities
- Supervise a team of associates to ensure high quality customer service standards, meeting sales goals, and helping to resolve customer concerns
- Serve as day-to-day team leader leading all aspects of customer service and inside sales team
- Effectively set priorities and expectations based on business need
- Mentor, train, motivate, and develop team members to be successful
- Monitor calls and offer guidance to improve call effectiveness and share the best techniques for successful sales calls
- Set expectations and goals, by driving associate/team performance
- Ensuring customer satisfaction and retention, assuring sales satisfaction, and building strong associate relationships
- Evaluate associate key performance indicators and identify training needs and development opportunities
- Participate in the work of associates to understand and distribute workload, drive productivity, and ensure effective work/life balance
Benefits
- health
- dental
- vision
- paid time off
- life insurance
- 401(k) with a company match
- mental health coverage
- gender affirming and family building benefits
- paid parental leave
- associate discounts
- community involvement opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
