Inside Sales Supervisor - Inbound

Waste Management, Inc. (WM)•Phoenix, AZ

17h•$70,100 - $90,000•Remote

About The Position

Provides hands-on leadership and coaching to the Area Inside Sales Team, combining sales expertise with talent development to improve performance, customer outcomes, and revenue growth.

Requirements

Bachelor's Degree (accredited) or in lieu of a degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
2 years direct business-to-business sales (in addition to education requirements).
Must live and work in the US.

Responsibilities

Lead and inspire the Area Inside Sales Team through active coaching, performance management, and day-to-day engagement to drive consistent execution and results.
Set clear performance expectations and hold team members accountable to sales activity standards, inbound sales goals, and productivity metrics.
Champion the corporate sales strategy by translating objectives into actionable priorities and guiding the team through disciplined execution.
Serve as a frontline coaching leader, providing regular feedback, skill development, and real-time support to elevate sales capability and confidence.
Foster a customer-first mindset, ensuring a high level of customer satisfaction and proactively collaborating with the Area Sales Manager to resolve escalated or complex issues.
Develop and build talent by forecasting staffing needs, recruiting high-quality candidates, and preparing team members for growth and advancement opportunities.
Create a culture of accountability and engagement, encouraging open communication, feedback, and continuous improvement.
Ensure operational excellence through accurate customer documentation, maintaining integrity across prospect data, contracts, orders, and service records.